Manager - Human Resource

Location: Mohali, India

## **Company Overview**

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

**Position Purpose:** The Human Resources Manager is responsible for the daily oversight and management of the Human Resources function at the site level. The Manager works hand in hand with the VP HR, Country Head-India, Operations Directors and other Managers to ensure that Everise is an employer of choice in the communities we do business in. The Manager will focus on delivering high degree of employee satisfaction, meeting teams on the ground, understanding concerns and resolving them either directly or in co-ordination with other stakeholders. Employee engagement and retention would be the principal KRAs for this position. The Manager supports operational objectives by achievement of program specific retention goals. The Manager’s role is that of a coach to the operations management team while holding his/her team accountable to ensure that department’s goals are met.

**Job Requirements:**

1\. Provide coaching and support to supervisors to ensure agents are managed in a way that ensures client deliverables are met, and Everise standards are adhered to

2\. Be a regular presence on the production floor and actively interact with supervisors and associates to ensure that they are engaged in productive work and systems are functioning properly

3\. Conduct focus group discussions to understand voice of the employee

4\. Ensure that underperforming associates and supervisors meet client expectations through the creation and implementation of written action plans

5\. Create attract local programs that attract, retain and engage employees

6\. Responsible for ensuring information is consistently reported to all employees regarding benefits, company policy, etc.

7\. Build strong relationships with cross-functional teams to help deliver functional and site goals.

**Qualifications:**

• Bachelor’s degree in related field from a college or university or equivalent combination of education and experience

• Five to ten years progressively responsible Human Resources Management roles preferably in a call center environment

• The ideal candidate will have demonstrated skills in employee relations (mandatory), benefits, payroll and compensation

• Enthusiastic and demonstrated leadership skills

• Proficiency with various Windows programs, including Microsoft Word, Excel, PowerPoint and Outlook

• Excellent oral and written communication skills

• Strong organizational and interpersonal skills

• Schedule flexibility

• Analytical and problem-solving skills

• Strong ability to multitask

• Ability to function in a fast-paced environment

• Dependability regarding completion of assignments and attendance

**Job requirements:**

• Willing to work 100% from an office location

• Willing to work in U.S. shifts (1830 hours India onwards)

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services.

Companies rely on Everise, a leading customer experience firm, to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages.

At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work.

Join us and become a champion of customer happiness!

Learn more at [www.weareeverise.com](http://www.weareeverise.com/).