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Location: Nagercoil, Tamil Nadu, India
Department: Operations & Support
Experience: 5–6 yrs
Experience:
● Minimum 5 years of experience in the BPO industry
● At least 3 years of experience as a Team Lead in a BPO environment
● Client management experience is mandatory
● Experience in the Mortgage industry is an added advantage
● Experience in managing and overseeing Non-Voice Process operations.
● Experience in leading and managing a team of 15-20 members.
Educational Qualification:
● Post Graduation in Business Management/ MBA
Key Responsibilities:
● Oversee day-to-day BPO operations to ensure efficiency and productivity
● Develop and implement process improvement strategies to optimize workflows
● Manage, mentor, and train both Team Leaders and employees to enhance overall
performance
● Ensure client satisfaction by maintaining strong communication and timely deliverables
● Handle escalations, client queries, and critical business decisions effectively
● Monitor KPIs, performance metrics, and process compliance to meet business
objectives
● Work closely with cross-functional teams to streamline operations
● Ensure adherence to SLAs, quality benchmarks, and compliance standards
Key Skills & Competencies:
● Excellent communication and interpersonal skills
● Strong leadership, analytical, and decision-making abilities
● Ability to handle multiple projects and work under tight deadlines
● Expertise in process planning, resource allocation, and risk management
● Highly motivated, result-oriented, and dynamic approach towards work
● Ability to identify training needs and conduct mentoring sessions for both Team
Leaders and employees
Shift Timings:
● Day Shift
● Night Shift (Night shift allowances applicable)
From live job posts on CoreHRx, updated 13 Nov 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.
The post asks for 5–6 Yrs experience.
It is a full time job.
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