Assoc Corp Reltn Support Mgr

Location: Pune, Maharashtra
Department: Finance

We are currently seeking an experienced professional to join the Global Network Banking team as coverage support in the Corporate Banking team in Pune.

The role holder is expected to manage a portfolio of Global Network Banking (GNB) clients, and acquire, retain, and grow new GNB customer relationships for HSBC while adhering to the Group values, business strategy, operational policies, regulatory requirements, and risk management practices.

Principal Responsibilities:

• Building existing and winning new long-term relationships with customers
• Grow sustainable revenues from the existing customer portfolio and through targeted acquisition of new quality customers
• Ensure proactive and aggressive relationship building/customer contact plans and pipeline management for both existing and new customers
• Generate quality assets through the use of appropriate risk management tools
• Structure credit facilities to ensure optimum balance between customer and HSBC interests
• Proactively work towards achieving the GNB objective
• Ensure timely and accurate maintenance of customer information on systems
• Maintain up-to-date and accurate deal pipeline
• Identify opportunities to cross-sell group product and services
• Develop effective strategies to manage customer relationships
• Position HSBC as the market leader in this segment
• Drive growth in liabilities as required
• Monitor their client portfolio regularly
• Generate referrals for other Global Businesses
• Keep abreast of external factors influencing international business
• Take timely and proactive corrective action to mitigate potential losses
• Collaborating with product partners to identify and match customer needs with relevant expertise
• Establish an effective working relationship with Risk Management teams
• Maintain a proactive calling programme to service clients
• Ensure a quality service for all customers
• Help the customer to draw on the HSBC group network
• Ensure client plans are co-ordinated and Client Service teams are in place with product partners
• Embody the Group's values and global standards
• Lead and manage the client relationship in India
• Lead, inspire and motivate junior colleagues
• Exercise effective portfolio stewardship and control
• Adhere to structures and processes in place for the management of credit, operational, reputation, financial crime compliance, and regulatory risk
• Complete, timely, and in-depth evaluations or reviews of financial and operating risks
• Ensure credit and operational quality is not compromised in the pursuit of income
• Ensure operational losses and fraud are minimized

Role Requirements / Education Qualifications / Certifications / Experience:

• Employee with 1 year of relevant experience in a client management and corporate banking role
• CA/MBA preferred
• Sound commercial lending skills
• Ability to work on fast turnarounds, tight deadlines & handle competing priorities
• Minimum Graduation or as required for the role, whichever is higher