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Associate III, BPS Client Service & Support

FIS Investor Services India Private Limited

Full time
Location
India
Work mode
Not stated
Salary
₹3.3L – ₹9.5L a year estimatetypical for Customer Services Jobs in India, 45 posts
Posted 3 days ago Last checked 53 min ago

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Job description

Location: India

**Job Description**

Are you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

**About the team**

The Transfer Agency is a division responsible for Transaction Operations, Processing and associated functions of mutual funds for various clients.

At FIS we provide a service to clients via various channels like Transaction processing, Chat etc. Customer support may include but not limited to Accounts set up, Shareholder data maintenance, overall record keeping.

**What you will be doing**:

  • Verifying and inputting customer requests to ensure information is correct and in good order, and takes appropriate action.
  • Performing quality control activities to ensure quality standards are met.
  • Producing template email or written correspondence to customers, when appropriate
  • Adhering to all policies & procedure guidelines and divisional operational metrics/standards to achieve operational, productivity and quality
  • Adhering to all fund/company policies and regulatory controls/requirement
  • Identifying improvement opportunities to streamline business processes resulting in greater efficiencies, productivity and/or service
  • Guiding/mentoring peers on less complex processes
  • Excellent customer service skills that build high levels of customer satisfaction
  • Strong phone, verbal and written communication skills, along with active listening
  • Customer focus and adaptability to different personality types
  • Demonstrates effective people skills and sensitivities when dealing with others
  • Ability to work both independently and in a team environment

**What you bring:**

  • Experience in the KYC field.
  • Shift time –2PM IST – 11:00 IST.
  • Ready to work in a Hybrid model
  • Excellent communication and interpersonal skills
  • Strong attention to detail
  • Experience in checking and validating documents
  • Open to handling exceptions with sound judgment

**What we offer you:**

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

  • A voice in the future of fintech
  • Always-on learning and development
  • Collaborative work environment
  • Opportunities to give back
  • Competitive salary and benefits

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the [Online Privacy Notice](http://www.fisglobal.com/privacy).

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Job data: Headcount Labs (headcountlabs.com), ODbL 1.0. The job description belongs to the employer. Location data © OpenStreetMap contributors and Overture Maps.

Key skills

Soft skills

Attention to DetailCommunicationInterpersonal Skills

Job market insights

₹3.3L – ₹9.5L advertised yearly salary for Customer Services Jobs in India (middle half of 45 posts that show a salary; median ₹5L)

From live job posts on CoreHRx, updated 9 Nov 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.

Questions about this job

What is the salary for this Associate III, BPS Client Service & Support job?

The post does not state the pay. As an estimate, comparable posts on CoreHRx advertise ₹3.3L – ₹9.5L a year (typical for Customer Services Jobs in India, 45 posts).

What kind of job is this?

It is a full time job.

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