₹7.5L – ₹23L a year estimatetypical for IT Jobs in Hyderabad, 65 posts
Posted 2 months ago Last checked 16 hr ago
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Role at a glance
You will
Oversee daily operations, ensuring SLA, productivity, and quality targets are consistently met
Supervise, coach, and develop a team of agents; manage rostering and shift planning
Monitor trends in spam, phishing, spoofing, and abuse; drive proactive mitigation strategies
Experience
4+ years
Must-have skills
Stakeholder Management
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Job description
Location: Hyderabad, TS, India Department: Information Technology
Job Description
Lead a team of analysts managing email operations, spam/abuse mitigation, and Trust & Safety workflows, ensuring operational excellence in a 24x7 environment.
Key Responsibilities:
Oversee daily operations, ensuring SLA, productivity, and quality targets are consistently met
Supervise, coach, and develop a team of agents; manage rostering and shift planning
Monitor trends in spam, phishing, spoofing, and abuse; drive proactive mitigation strategies
Conduct incident reviews, root cause analysis (RCA), and implement corrective/preventive actions
Leverage Splunk to build dashboards, track KPIs, and generate actionable insights
Ensure adherence to email authentication standards (SPF, DKIM, DMARC) and security protocols
Collaborate with cross-functional teams and multi-vendor partners for seamless operations
Drive continuous improvement initiatives, process optimization, and automation opportunities.
Qualifications
4+ years of experience in email operations / Trust & Safety / SOC environments
Strong understanding of SMTP, SPF, DKIM, DMARC, and email infrastructure
Hands-on experience with Splunk
Proven experience managing teams in a 24x7 operational setup
Strong stakeholder management, analytical, and decision-making skills
Company Description
At Sutherland we are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Most IT Jobs posts in Hyderabad ask for 3–6 years of experience (48% of 1149 that say).
Hiring most for IT Jobs in Hyderabad
Salesforce45 open jobs
JPMorgan Chase44 open jobs
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From live job posts on CoreHRx, updated 9 Nov 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.
Questions about this job
What is the salary for this Associate Manager - Account Management job?
The post does not state the pay. As an estimate, comparable posts on CoreHRx advertise ₹7.5L – ₹23L a year (typical for IT Jobs in Hyderabad, 65 posts).
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