Associate Travel & Expense

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

This role owns and administers Empower's Travel & Expense (T&E) program, corporate card program, and Vendor Master processes. Responsible for ensuring accurate, timely, and compliant expense reimbursement processing, corporate card administration, system governance, and vendor master data creation & maintenance. Serves as a key point of contact for associates, business stakeholders, and external service providers, driving policy compliance, operational excellence, reporting accuracy, process effectiveness, and continuous improvement across Travel & Expense, corporate card, and Vendor Master operations.

ESSENTIAL FUNCTIONS

• Own and maintain the SAP Concur Travel & Expense platform, including audit rule configuration, user administration, workflow maintenance, and routine system support.

• Administer the corporate card program, to include ordering and deactivating corporate cards, monitoring past due balances, etc.

• Audit travel expense reports in Concur and validate adherence to travel guidelines and company policies.
• Support the execution of internal controls related to travel and expense processing, corporate card administration, and vendor master maintenance.

• Investigate and resolve complex travel and expense inquiries, partnering with associates and business stakeholders as needed

• Assist with workflow management in Concur, including monitoring unassigned and unapproved transactions and preparing month end accrual reports.

• Partner with SAP Concur, corporate card, and travel service providers to resolve system, process, and service-related issues.

• Provide user training for new employees and assist existing employees as needed.

• Run and analyze weekly and monthly reports and provide to management as needed

• Validate supplier documentation, including tax forms, banking information, and other required supporting documentation prior to vendor master creation and maintenance.
• Create and maintain vendor master records in SAP, ensuring the accuracy, completeness, and integrity of supplier data and supporting documentation.
• Resolve discrepancies with accounts payable, purchasing, and external vendors regarding payment terms and profile updates.

QUALIFICATIONS

• Degree in Accounting, Finance, Business Administration, or a related discipline.

• Professional certification and/or coursework in Accounting, Finance, ERP systems, or Procure-to-Pay processes preferred
• 5-8 years of experience in managing Travel & Expense, Accounts Payable, Vendor Master, Finance Operations, or Procure-to-Pay processes in a shared services or multinational environment preferred
• Strong technical and functional expertise in SAP Concur Expense administration, expense auditing, workflow management, and corporate card program support.

• Experience with SAP ERP/SAP S4HANA and vendor master data management, including supplier data creation, maintenance, and validation activities.

• Strong understanding of travel and expense policies, expense compliance requirements, internal controls, and financial governance practices.

• Experience supporting month-end close activities, accrual reporting, reconciliations, and operational reporting.

• Strong excel skills including Pivot Tables, XLOOKUP/VLOOKUP, reporting, data analysis and reconciliation of large datasets.

• Strong analytical and problem-solving skills with the ability to investigate exceptions, identify root causes, and drive issue resolution.

• Excellent communication, customer service, stakeholder management, and training skills, with the ability to support associates and business partners effectively.

• Demonstrated ability to manage multiple priorities, meet deadlines, and drive continuous process improvement in a fast-paced environment.

Normal Office Working Conditions: this job operates in a professional office environment and routinely uses standard office equipment.

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.