Business correspondent - Territory relationship manager - Support Services

Key Responsibilities

Business Development

• Drive sourcing of loans, liability products, and other banking products through the BC network.
• Identify, recruit, and onboard new Business Correspondents in the assigned territory.
• Expand market penetration and increase customer acquisition.
• Achieve monthly, quarterly, and annual business targets.

Relationship Management

• Build and maintain strong relationships with BC partners and key stakeholders.
• Provide regular support and guidance to BCs on product offerings and sales processes.
• Conduct periodic visits to BC locations to ensure business growth and service quality.

Portfolio Management

• Monitor portfolio health and ensure quality sourcing.
• Track delinquency and coordinate for collections and recovery activities.
• Analyze business performance and implement corrective actions where necessary.

Training & Capability Building

• Conduct product, process, and compliance training for BC partners and their staff.
• Ensure BCs are updated on policy changes, new products, and regulatory requirements.

Compliance & Governance

• Ensure adherence to bank policies, RBI guidelines, and operational procedures.
• Monitor KYC, documentation, and customer onboarding processes.
• Conduct audits and reviews of BC outlets as per prescribed guidelines.

Reporting & MIS

• Prepare and submit business performance reports and territory MIS.
• Track target achievement, productivity, and operational metrics.
• Maintain accurate records of customer acquisitions and BC performance.

Key Requirements

Education

• Graduate in any discipline.
• MBA/PGDM preferred.

Experience

• 10-16 years of experience in sales, relationship management, microfinance, business banking, rural banking, or financial inclusion.
• Experience in managing channel partners or Business Correspondents preferred.

Skills Required

• Strong sales and relationship management skills.
• Good understanding of banking products and processes.
• Excellent communication and negotiation abilities.
• Strong analytical and problem-solving skills.
• Ability to manage multiple stakeholders and drive execution.
• Proficiency in MS Excel and reporting tools.