Cashier Lead

Till Management • Manage the allocation and operation of tills and float as per defined norms • Perform a health check of the infra at the tills (POS, EDC machines etc.) as per defined guidelines to ensure smooth working • Review and ensure that the tills are maintained as per the defined standards of hygiene • Monitor and ensure suspended and deleted inventory is within norms • Monitor and ensure right item code is scanned • Generate awareness in the cashier team on the possible areas of fraud to create a fraud less environment • Monitor and ensure conformance to shrinkage norms • Reconcile unbilled merchandise in collaboration with the inventory team • Provide support to cashiers in billing during peak hours • Review and ensure adequate numbers of bill rolls, EDC rolls, carry bags and consumables are available • Pull back sales cash as per defined intervals and norms Cash Management and Reconciliation • Consolidate and reconcile all tenders and billing at the end of day as per norms (including transactions involving jumbling) • Deposit the cash collected during the day as per norms ensuring there is no shortage or excess of cash • Manage the process of issuance, redemption and reconciliation of credit notes, GVs and gift items as per defined norms • Inspect and detect fake notes and take required actions to deal with the fake notes • Recover shortage of cash from the Cashier • Manage the issuance of credit notes in collaboration with the CSD team • Maintain and update required registers as per defined guidelines • Perform cash audit as per defined timelines and norms Cashiering Process • Manage adherence to the defined cashiering process (cash room opening and closing, handling of safe, safe custody of valuables and handover etc.) and ensure a good ranking in the audit • Validate the price and discount overrides Petty Cash Management • Adhere to the defined guidelines of petty cash management (closure, payments, refilling etc.) and ensure store has adequate cash at any point of time (through the happy app) • Obtain the approvals from the regional commercial team for all payments

Customer Service • Work with the cashier team and ensure an error free billing • Manage adherence to defined standards of customer service to enable a great customer shopping experience at the cash counter • Resolve customer issues related to billing Marketing and Promotions • Manage the promotion of the loyalty program to drive LMR enrollments as per defined requirements • Manage the team and ensure that the quality of LMR data is accurate • Review and ensure discount vouchers are promoted at the cash counters MIS Reporting • Generate and share the required MIS reports with the relevant stakeholders as per defined guidelines People Management • Select the team members, set expectations, give feedback and appraise the team members • Adhere to the cashier observation process and give feedback to the cashiers • Provide on the job guidance and train the team on the cashiering process to drive efficiencies at the till • Sensitize the team in handling cash with integrity • Implement the buddy process • Review and ensure that the on roll staff are available as per defined ROTA guidelines and budgeted norms • Manage effective deployment of staff to ensure maximum productivity