Change Management Specialist

Job Title:

Job Description

ROLE : Change Management

DESIGNATION : Change Management Specialist

LOCATION : Kolkata

YEARS OF EXPERIENCE : 3+ Years

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

• Lead multiple change projects or large-scale transformation initiatives using Agile, Waterfall, DMAIC, or similar methodologies.

• Own end-to-end change delivery, including planning, execution, implementation, operational readiness, and embedding of change initiatives.

• Manage RAID (Risks, Actions, Issues, Dependencies), governance processes, budgets, timelines, and benefits realization activities.

• Develop and execute implementation plans, communication strategies, training plans, and change adoption activities.

• Engage with senior stakeholders across operations and support functions to ensure alignment and clear RACI ownership.

• Drive continuous improvement initiatives aligned with organizational governance requirements and P3M3 standards.

• Monitor project progress, identify risks and dependencies, and implement mitigation plans to ensure successful delivery.

• Support operational readiness assessments and ensure successful implementation of business change initiatives.

• Provide regular project updates and reporting to stakeholders and leadership teams.

• Facilitate change adoption through effective communication, stakeholder engagement, and training programs.

Key Skills & Knowledge:

• 3+ years of experience in Change Management, Project Management, Business Transformation, Continuous Improvement, or related fields.

• Strong understanding of technology trends and industry best practices.

• Excellent verbal and written communication skills with C1-level English proficiency.

• Proven ability to manage multiple priorities, multitask effectively, and meet delivery timelines.

• Experience managing change, project, programme, portfolio, or continuous improvement initiatives.

• Knowledge of Prince2, Agile, Lean, DMAIC, Scrum, or related methodologies.

• Strong financial management, budgeting, and benefits realization capabilities.

• Excellent stakeholder management, influencing, communication, and relationship-building skills.

• Ability to manage ambiguity and work effectively in fast-paced environments.

• Strong analytical and problem-solving skills with a continuous improvement mindset.

• Willingness to work flexible schedules based on business requirements.

Preferred Skills:

• Prince2, Agile, PMP, Lean Six Sigma, or related certifications.

• Experience supporting large-scale transformation or organizational change programs.

• Exposure to governance frameworks, portfolio management, and operational excellence initiatives.

• Experience in process improvement and business transformation environments.

Educational Qualification:

Graduate (Bachelor's Degree in any discipline)

Disclaimer:

Neither Concentrix nor any authorized third party assisting with our recruitment process ever asks candidates for recruitment, processing, or any other fees in exchange for employment opportunities. Offer letters and all official recruitment communications from Concentrix are issued on authorized company letterhead and carry authentic signatures from designated Concentrix representatives.

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