Key Responsibilities • Design and execute test strategies for Salesforce Agentforce implementations. • Validate AI agent conversations, topics, actions, prompts, and business workflows. • Perform Functional, Regression, Integration, System, UAT, and End-to-End testing. • Test Agentforce integrations with Salesforce Clouds and third-party applications. • Validate AI-generated responses for accuracy, relevance, compliance, and business outcomes. • Create and maintain test cases, test data, and automation suites. • Perform API testing using Postman or similar tools. • Validate Data Cloud integrations and data synchronization. • Conduct conversational AI testing, chatbot testing, and prompt validation. • Execute performance, reliability, and scalability testing of AI agents. • Collaborate with Business Analysts, Developers, Solution Architects, and Product Owners during Agile delivery cycles. • Track defects using Jira and participate in sprint ceremonies. • Ensure production readiness through smoke testing and release validation. Required Skills Salesforce • Sales Cloud • Service Cloud • Experience Cloud • Data Cloud • Agentforce • Flows and Automation • Security Model • Reports & Dashboards Testing • Functional Testing • Regression Testing • Integration Testing • End-to-End Testing • UAT • API Testing • Data Validation Testing • Performance Testing • Conversational AI Testing • Chatbot Testing Tools • Jira • Postman • ACCELQ / Selenium (preferred) • Salesforce Developer Console
