Country Digital & Technology Senior Manager

Location: Worli Mumbai, Maharashtra
Department: IT

The Country Digital & Technology Senior Manager is the senior Digital & Technology leader accountable for Digital, Data, AI and Technology outcomes within a Local Operating Company (LOC), or cluster of LOCs.

Key Responsibilities:

• Lead Country D&T Strategy and Execution: Translate the country’s business strategy into an integrated Digital & Technology (D&T) roadmap, aligning local market priorities with enterprise strategy, value creation, capacity, investment and governance requirements.
• Strategic Business Partnership and Leadership: Act as the accountable D&T leader and primary technology partner, part of the LOC Leadership Team, representing GSK Tech and orchestrating enterprise capabilities to address local business priorities.
• AI-Enabled Business Transformation: Drive AI-led business transformation by identifying, prioritising and scaling high-value opportunities across AI, data and omnichannel engagement.
• Intelligent Automation and Human–AI Collaboration: Accelerate productivity and operational efficiency through intelligent automation, leveraging enterprise platforms, applications and low-/no-code capabilities.
• Commercial Technology and Service Governance: Own the governance and performance of local core commercial technology, systems and services, ensuring business adoption, lifecycle management, service excellence, business continuity, operational resilience, compliance and effective risk management.
• Portfolio, Demand and Value Management: Lead the end-to-end technology demand and portfolio lifecycle, from opportunity identification and value assessment through prioritisation, investment planning, delivery and benefits realisation.
• Product-Led Strategy and Enterprise Reuse: Champion product-led thinking and strategic reuse of global and regional platforms, products and capabilities.
• Data, Analytics and Insight-Led Decision-Making: Enable data-driven business decisions through trusted data, actionable analytics, customer insights, omnichannel performance metrics and forward-looking dashboards.
• Digital Capability and Talent Development: Build digital, data and AI maturity across the LOC by strengthening business capabilities, upskilling commercial teams and developing local champions.
• Responsible Technology, Risk and Compliance: Champion the secure, ethical and compliant adoption of technology, AI and data capabilities.

Required Skills & Qualification:

• Minimum Bachelor/Masters degree or equivalent experience in Information Technology, Digital, Data, Life Sciences, Commercial Operations or a related discipline.
• Significant experience in Digital, Technology, Data, AI, Product, Commercial Excellence or Business Transformation.
• 12+ years in technology/digital with substantial leadership experience.
• Experience in a global role with exposure to markets such as Southeast Asia and APAC, preferably Thailand.

Preferred Skills:

• Vendor & Financial Management: Proven expertise in managing external service vendors and controlling IT financial cross-charge and provisioning models.
• Service Architecture, ITSM - ServiceNow processes including Configuration Management Database (CMDB), Risk & Control Assessments (R&CA), Incident Management, and Knowledge Management for all regional tech services.