Digital Technology Business Partner - Royal Canin India

Job Description:

Overview

The Digital Technology Business Partner is a strategic business leader who drives change and transformation within Royal Canin India, as part of the Rapid Growth Markets region. The role partners with India, Regional, Global and Functional leaders to shape and deliver the India Digital Technology strategy, translating business priorities into pragmatic roadmaps, investment choices and executable initiatives.

The role is accountable for Digital Technology delivery in India, builds strong partnerships across Digital Technology and Petcare, and ensures locally developed or procured solutions are appropriately governed, sustainable and aligned with enterprise standards.

Key Responsibilities

• Digital strategy and alignment: Define and own the Digital Technology strategy for Royal Canin India within the Rapid Growth Markets strategy, aligning priorities with business growth and operational needs.
• Business partnering: Act as a trusted advisor to India leadership, connecting business priorities and challenges with relevant digital and technology capabilities.
• Strategy delivery: Be accountable for Digital Technology delivery in India and act as the market escalation point, ensuring delivery remains on time, in scope and on budget.
• Portfolio and value management: Maintain a clear view of the India technology portfolio, actively managing priorities, dependencies, risks, costs, business readiness and value realisation.
• Digital transformation and adoption: Partner with the EOS team and business leaders on multi-year transformation programmes, with clear ownership of stakeholder alignment, change, training, adoption and benefits.
• Digital innovation: Bring digital capabilities to life using user-centric, test-and-learn, data and analytics, automation and AI approaches, with awareness of India's fast-evolving e-commerce and quick-commerce environment.
• Local solution governance: Establish and enforce strong governance for locally developed or procured solutions. Ensure solutions follow Enterprise Architecture review and approval processes, meet security, data, integration and supportability standards, and have clear lifecycle ownership.
• Technology landscape: Challenge the status quo to simplify, standardise and rationalise the India technology landscape while supporting appropriate innovation.
• Budget and investment: Be accountable for India Digital Technology costs, supporting investment prioritisation, business cases, total cost of ownership and delivery against agreed targets.
• Service, vendor and partner management: Monitor service quality and oversee strategic vendors and delivery partners through clear accountability, performance reviews, service expectations and escalation paths.
• External perspective and capability: Maintain a strong network across India's digital and technology ecosystem, including relevant quick-commerce players and partners, and work with the region to ensure the necessary Digital Technology capabilities are in place.

• Bachelor's degree or equivalent practical experience.
• Relevant experience in Digital Technology, technology business partnering, transformation or portfolio leadership; no fixed tenure is required.
• Demonstrated ability to translate business priorities and processes into pragmatic technology roadmaps, investment choices and executable initiatives.
• Strong knowledge of, or relevant experience with, India's digital commerce landscape, including quick-commerce business models, platforms and ecosystem partners.
• Demonstrated experience establishing technology governance and managing local solutions through Enterprise Architecture review, approval and lifecycle processes.
• Strong customer focus and the ability to build productive relationships with business leaders, leadership teams, Digital Technology colleagues, project leaders and external partners.
• Commercial and financial acumen, including experience with technology budgets, business cases, total cost of ownership and benefits realisation.
• Strong problem-solving, negotiation and influencing skills, with a track record of delivering in a matrixed organisation without relying on formal authority.
• Excellent written, verbal and interpersonal communication, including the ability to simplify digital and technology topics for non-technical audiences.
• Learning agility, curiosity about emerging technology and an appetite to understand the Royal Canin India business model.

• Experience in consumer goods, retail, petcare or another complex multinational environment.
• Exposure to e-commerce, quick-commerce, customer experience, ERP, CRM, data platforms, integration or cloud-based solutions.
• Experience contributing to design-thinking, rapid experimentation, proof-of-concept or innovation initiatives.
• Awareness of responsible AI, cybersecurity, data privacy, data residency and technology risk considerations in India.
• Experience working across regional and global teams and with strategic technology vendors or implementation partners.

Mars is a family-owned business with more than 150,000 Associates globally, making diverse products and offering services for people and pets.