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Role at a glance
You will
Lead and inspire a high-performing creative organization
Provide creative leadership and oversight across projects
Drive the evolution of ACD's global delivery model
Experience
15+ years
Must-have skills
Driving
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Job description
Location: Gurgaon, India Department: Design
Mastercard is seeking a Creative Director (Senior Managing Consultant) to lead and inspire a high-performing creative organization supporting Advisors Creative Desk (ACD) globally.
The role involves defining and executing the next generation creative operating model, leveraging AI, automation, global delivery and emerging technologies to increase quality, productivity, scalability and business impact across the enterprise.
Key responsibilities:
Lead and inspire a high-performing creative organization
Provide creative leadership and oversight across projects
Drive the evolution of ACD's global delivery model
Lead the adoption of AI-enabled workflows, automation and emerging technologies
Identify and implement process, workflow and tooling enhancements
Partner with global stakeholders to understand evolving business needs
Act as a key leader within ACD's global delivery ecosystem
Develop future-ready team capabilities
Leverage data, operational insights and performance metrics to optimise delivery outcomes
Define and monitor KPIs that measure creative quality, operational excellence, efficiency and business impact
Drive organizational change and innovation initiatives
Quantify and communicate the value generated through operational improvements
Requirements:
15+ years of leadership experience
Demonstrated success building and scaling high-performing creative delivery organizations
Strong expertise in AI, automation, and emerging creative technologies
Proven ability to lead global, multidisciplinary teams
Commercially minded and results-oriented
Skilled in driving organizational change, influencing senior stakeholders, and leading transformation initiatives
Experience developing governance frameworks, performance metrics, and delivery models
