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Location: Noida, India
Job Description
As a Customer Service Associate, you will be the face of our company, representing Digitide Solutions Limited and its brand. Your primary role is to deliver an exceptional customer experience, building strong relationships, and ensuring customer satisfaction. You will be the first point of contact for customers, handling inquiries, and providing timely and accurate information.
Handle customer inquiries and provide prompt, accurate responses via phone, email, and chat.
Resolve customer complaints and issues, ensuring a positive and satisfactory resolution.
Maintain a high level of customer service and satisfaction, building strong relationships.
Stay updated with product knowledge and company policies to provide accurate information.
Collaborate with other teams to ensure a seamless customer journey and efficient issue resolution.
Document and track customer interactions, maintaining accurate records.
Identify and escalate potential customer service issues to the relevant teams.
Provide feedback and suggestions to improve customer service processes and strategies.
Ensure compliance with company policies and procedures in all customer interactions.
Maintain a professional and friendly demeanor at all times, representing the company's brand.
Excellent communication skills, both verbal and written, with the ability to communicate effectively with customers.
Strong problem-solving and analytical skills, with a customer-centric approach.
Ability to work independently and manage multiple tasks simultaneously.
Proficiency in using customer service tools and systems, including CRM software.
A positive and friendly attitude, with a passion for delivering exceptional customer service.
Prior experience in a customer-facing role is preferred but not mandatory.
Strong organizational skills and attention to detail.
Ability to work in a fast-paced environment and manage time effectively.
Excellent interpersonal skills and a collaborative mindset.
A willingness to learn and adapt to new processes and technologies.
Job Info
Job Identification
270440
Job Category
Customer Support/Operations | BPM
Posting Date
11/02/2026
Apply Before
11/29/2026
Degree Level
12th/Undergraduate
Job Schedule
Full time
Locations
Noida
(On-site)
Job data: Headcount Labs (headcountlabs.com), ODbL 1.0. The job description belongs to the employer. Location data © OpenStreetMap contributors and Overture Maps.
Most Customer Services Jobs posts in noida ask for 1–3 years of experience (50% of 16 that say).
From live job posts on CoreHRx, updated 6 Nov 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.
The post does not state the pay. As an estimate, comparable posts on CoreHRx advertise ₹3L – ₹8.6L a year (typical for Customer Services Jobs in India, 50 posts).
In noida (on-site).
It is a full time job.
Create a free profile and we email you new customer service jobs in noida, at most once a week.
