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Location: Kolkata, India
## **About the role**
The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.
## **What you’ll be doing**
1\. Assists in the implementation of specific Customer Service management plans under supervision.
2\. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
3\. Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
4\. Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
5\. Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.
## **Essential Skills / Experience**
## **Desirable Skills / Experience**
## **Our Package**
Job data: Headcount Labs (headcountlabs.com), ODbL 1.0. The job description belongs to the employer. Location data © OpenStreetMap contributors and Overture Maps.
From live job posts on CoreHRx, updated 6 Nov 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.
The post does not state the pay. As an estimate, comparable posts on CoreHRx advertise ₹3L – ₹8.6L a year (typical for Customer Services Jobs in India, 50 posts).
In Kolkata.
It is a full time job.
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