Debt Collector

Location: Hyderabad, Telangana
Department: Finance

The S&P Global Credit and Collections team is responsible for collecting accounts receivable while providing excellent customer service.

Key Responsibilities:

• Follow up with clients over calls and emails for payments of overdue invoices
• Enforce policies and procedures related to payment, cancellation, and suspension/termination of customer services
• Resolve customer disputes and own them through to resolution
• Ensure activities are completed in line with internal controls and published processes
• Undertake Sales Ledger account reconciliations as required
• Respond promptly to customer and internal enquiries
• Escalate debt issues to account manager and line manager
• Work closely with order management, customer service, and sales management teams to resolve customer queries and disputes
• Provide general customer service regarding customer refunds, payment forms, and tax forms/procedures
• Note and report customer status through account reviews and meetings with stakeholders
• Assist in maintaining customer contact information
• Perform other related tasks as required
• Assist in mutual support and knowledge sharing of the global Credit and Collections team

Required Skills:

• 2+ years of experience in B2B collections environment
• Excellent verbal and written English communication
• Excellent problem-solving skills
• Commitment to excellent customer service
• Strong attention to detail, goal-oriented
• Ability to prioritize and manage multiple responsibilities and meet deadlines
• Basic knowledge of MS Office Suite including Excel a plus
• Knowledge of SAP, Salesforce or HighRadius in AR environment is a great bonus

What's In It For You:

• Health & Wellness: Health care coverage designed for the mind and body
• Flexible Downtime: Generous time off helps keep you energized
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills
• Invest in Your Future: Competitive pay, retirement planning, and financial wellness programs
• Family Friendly Perks: Best-in-class benefits for families
• Beyond the Basics: Retail discounts, referral incentive awards, and more