Deputy Area Manager - NPL

Job Purpose
To assist the organization in collecting outstanding dues and Non-Performing Loans (NPLs) for DMS- The Wheels – 2W/3W across all payment buckets, aiming to reduce outstanding amounts.Duties and Responsibilities
1. Managing Collection Targets
? Ensure adherence to collection schedules.
? Attain EMI and penalty collection objectives.
? Reposition vehicles in cases of defaults.
? Close cases by securing settlement amounts.
? Explore diverse customer communication approaches for effective recovery.

2. Vendor Management
? Appoint collection agencies.
? Strategize and allocate tasks to agencies.
? Conduct on-site checks to validate procedural adherence.
? Ensure prompt payment deposits by Field Officers (FOS).
? Guarantee timely payments to vendors as per the schedule.
? Conduct training sessions for agents working with vendors.

3. Executing Recovery Procedures
? Initiate customer calls for debt recovery.
? Ensure team compliance with Standard Operating Procedures (SOPs) during customer interactions.
? Gather customer feedback to improve the collection process.
? Conduct training sessions to enhance the team's collection skills.

4.Stakeholder Management
? Conduct regular stakeholder reviews.
? Align stakeholders with the collection strategy.
? Realign case priorities based on defined deliverables and objectives.
4. 
5. Team Management
? Participate in recruitment process to identify right talent for various roles in the team
? Identify high potential talent and provide opportunity to groom them for future roles
? Provide ongoing coaching, mentoring, and performance feedback to ensure the team's success.
? Set clear targets, train & motivate the team, and foster a positive and collaborative work environment.Key Decisions / Dimensions
Following decisions are taken by the role:
? Appointment of VendorsMajor Challenges
? Managing assertive customers in default
? Dealing with deliberate defaulters
? Sustaining a high team moraleRequired Qualifications and Experience
a) Qualifications
? Graduate in any stream
b) Key skills required
• Minimum 8-10 years of work experience in a finance industry in recoveries of two wheelers
• Experience of managing a team is required
• Communication Skills & Stakeholder Management
• Good knowledge and connect with legal entities
• Leadership qualities
• Result Oriented Mindset
• Good team player
• Motivation skills