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Role at a glance
You will
Responsible for daily administration, meeting and greeting, dealing with guest's queries and complaints, and booking rooms visitors
Maintain high standards of customer services at the Reception desk so that customer's expectations are consistently exceeded.
Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
Experience
1+ years
Education
Diploma
Must-have skills
MS ExcelMS PowerPoint
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Job description
Location: Mumbai, MH, India Department: Customer Service
Job Description
Primary Responsibilities
Responsible for daily administration, meeting and greeting, dealing with guest's queries and complaints, and booking rooms visitors
Maintain high standards of customer services at the Reception desk so that customer's expectations are consistently exceeded.
Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
Operational Management
To maintain Front Office log book and shift reports.
Respond to inquiries and resolve problems in an effective manner.
Ensure all guests receive a swift, smooth, professional and friendly check in and check out
Maintain record of all banquet and any other functions in the hotel.
Liaise with other departments for the resolution of day-to-day administrative and operational issues.
Carry out other duties which naturally fall within the reasonable expectations of the post.
Liaise with Housekeeping for the Room Status.
Handle additional responsibilities as and when delegated by the Management.
Qualifications
Diploma in Tourism / Hospitality Management
Fresher or Minimum 6 months to 1 year of relevant experience
Excellent reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Good working knowledge of MS Excel, Word, & PowerPoint
Prior experience working with Opera or a related Property Management system
Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
