The Gold Loan Relationship Officer will be responsible for sourcing new customers, generating Gold Loan business, maintaining customer relationships, and ensuring smooth processing of loan applications while adhering to internal policies and compliance requirements.
Key Responsibilities
Source and acquire new customers for Gold Loan products through market activities, referrals, existing customer relationships, and local networking.
Achieve assigned monthly business and disbursement targets.
Explain Gold Loan products, interest rates, repayment options, and applicable charges to customers.
Coordinate with customers for documentation, KYC, loan processing, and disbursement.
Build and maintain strong relationships with existing and prospective customers.
Generate leads through local market visits, references, branch customer base, and other sourcing channels.
Follow up with customers for renewals, repayments, and closure of Gold Loan accounts.
Ensure adherence to KYC, documentation, operational, and compliance requirements.
Maintain accurate records of leads, applications, disbursements, and customer follow-ups.
Provide timely resolution of customer queries and ensure a positive customer experience.
Candidate Profile
Qualification: Graduate preferred; suitable candidates with relevant experience may also be considered.
Experience: Preferably 1–4 years in Gold Loan, secured lending, retail assets, banking, NBFC, or financial-services sales.
Strong sales and customer relationship management skills.
Good communication and interpersonal skills.
Comfortable with field sales and local market sourcing.
Target-oriented with the ability to generate business independently.
Knowledge of Gold Loan products and basic lending/KYC processes will be an advantage
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From live job posts on CoreHRx, updated 2 Nov 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.
Questions about this job
What is the salary for this Gold Loan Relationship Officer - Loans Against Gold job?
The post does not state the pay. As an estimate, comparable posts on CoreHRx advertise ₹3.5L – ₹9.9L a year (typical for Sales Jobs in Mumbai, 142 posts).
How much experience does this job need?
The post asks for 1–4 Yrs experience.
Where is this job based?
In Mumbai.
What kind of job is this?
It is a full time job.
How do I apply?
You apply on Kotak Mahindra Bank's website. CoreHRx takes you there after you sign in.
This guide is for sales job seekers in India: freshers applying for sales executive, BDE and inside sales roles, and experienced professionals moving into senior, team lead or key account positions. It has 60 interview questions split into easy, medium and hard, each with a sample answer that shows how a strong candidate thinks, often with numbers in rupees and lakh. Topics include prospecting, cold calling, objection handling, negotiation, closing, CRM, targets, dealer and channel sales, and role plays such as 'sell me this pen'. Read each answer, then practise saying it aloud in your own words with your own numbers.
Gold Loan Relationship Officer - Loans Against Gold
Mumbai
1
Full time
1–4 years
₹3.5L – ₹9.9L a year (estimate, typical for Sales Jobs in Mumbai, 142 posts)
