Location: India; Remote, India, India
Department: 06. MS - IN
About HSO
HSO is a global business transformation partner focused on Microsoft cloud business applications. We help organizations modernize their operations and achieve measurable business outcomes through Microsoft Dynamics 365 and related technologies. Join our Managed Services team to support and continuously improve mission-critical Retail and Commerce solutions for our customers.
Role Overview
We are looking for an experienced D365 Finance & Operations (D365 F&O) Functional Consultant specializing in Retail and Commerce. In this role, you will work with customers and delivery teams to understand business requirements, provide functional guidance, resolve application issues, and deliver enhancements across Microsoft Dynamics 365 Commerce and Retail capabilities. The position may be aligned at Senior Consultant or Lead Consultant level depending on experience and demonstrated expertise.
Key Responsibilities
- Provide functional support and application maintenance for Microsoft Dynamics 365 Finance & Operations, with a focus on Retail and Commerce.
- Handle and resolve functional incidents, service requests, problems, and change requests within agreed SLAs and support processes.
- Analyze business requirements, assess impact, and recommend functional solutions or workarounds.
- Configure and support Commerce and Retail capabilities such as stores, channels, assortments, products, pricing, discounts, promotions, and statements.
- Support POS / Store Commerce operations, including registers, devices, transactions, and store-related configurations.
- Work with integrations and related components across Commerce headquarters, Commerce Scale Unit, e-commerce, payment, and external systems.
- Investigate transaction, synchronization, batch-job, and data issues; coordinate with technical teams for root-cause analysis and resolution.
- Prepare functional specifications, test scenarios, configuration documents, knowledge articles, and release documentation.
- Conduct impact analysis, support regression testing and UAT, and validate fixes and enhancements before deployment.
- Collaborate with customer stakeholders, technical consultants, and cross-functional teams to ensure timely and quality service delivery.
- Identify recurring issues and opportunities for service improvement; contribute to knowledge sharing and continuous improvement.
- For Lead-level candidates: provide functional leadership, guide team members, review solution designs, manage escalations, and support service governance.
Required Skills & Experience
- 8+ years of relevant experience in Microsoft Dynamics AX / Dynamics 365 Finance & Operations, with strong hands-on functional expertise in Retail and Commerce.
- Strong understanding of end-to-end retail business processes, including merchandising, store operations, point of sale, pricing, promotions, inventory, and sales transactions.
- Hands-on experience with D365 Commerce / Retail configuration and support across headquarters and store environments.
- Knowledge of Commerce channels, stores, registers, assortments, catalogs, product attributes, barcodes, price groups, discounts, and periodic discounts.
- Experience supporting POS / Store Commerce, Commerce Scale Unit, and related transaction or synchronization issues.
- Understanding of integration touchpoints between Commerce and D365 F&O modules such as Inventory Management, Accounts Receivable, and General Ledger.
- Experience in incident management, problem management, service requests, change management, and SLA-driven Managed Services environments.
- Ability to perform functional analysis, root-cause investigation, impact assessment, documentation, and testing.
- Good communication, customer-handling, stakeholder-management, and analytical skills.
- Ability to work independently in a remote delivery environment and collaborate effectively with distributed teams.
Good to Have
- Microsoft certifications related to Dynamics 365 Finance and Operations or Commerce.
- Experience with LCS / Lifecycle Services, Azure DevOps, ticketing tools, and release management processes.
- Exposure to e-commerce integrations, payment connectors, hardware station, fiscal devices, and third-party retail integrations.
- Experience in leading support transitions, knowledge transfers, service reviews, or continuous service improvement initiatives.
Education
Bachelor’s degree in Computer Science, Information Technology, Business, or a related discipline; equivalent relevant professional experience will also be considered.
What We’re Looking For
A customer-focused functional professional who can combine deep D365 F&O Retail and Commerce knowledge with structured support practices, clear communication, and a commitment to service quality. Candidates available to join immediately or within 15 days are preferred.
