Integrated Logistics - IS Solution Lead Run

Location: Gurgaon, India

It's more than a job As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine. ‎ The Senior Engineer Run Team play a key role in shaping and executing the strategy of the service portfolio for our customers. They take ownership of service performance, ensuring targets in quality, cost, and delivery timelines are not only met but consistently exceeded. Senior Engineer Run Team challenge the status quo of implemented and proposed solutions, driving innovation, operational excellence, and strategic improvements. They focus on maximizing value creation, efficiency, sustainability, and service quality, while enhancing the overall customer experience. The role also provides leadership and coaching to other engineers, fostering strong technical execution and continuous development across the team. How you create impact Problem Solving, Customer Satisfaction & Experience Identify operational gaps and drive process improvements Ensure scalable, efficient, and effective solutions Enhance customer satisfaction and service quality Ensure customer needs remain central to all initiatives Operational Efficiency Improve operational support, system stability, and risk management Drive operational standards and continuous improvement Enhance processes to improve efficiency, accuracy, and cost effectiveness Contribute to operational standards and blueprints Digital Experience Lead digital feature and service rollouts Drive project delivery, product feedback, and continuous improvement Business Agility & Leadership Lead end-to-end change request planning and execution Drive requirements gathering, solution design, validation, and documentation Ensure smooth go-live, training, and transition to BAU Lead and mentor Run Engineers to strengthen team performance Manage escalations and drive effective problem resolution What we would like you to bring Proven track record in project management (more than 3-year experience) Deep understanding of logistics processes and operational workflows Efficient and effective communication with key internal and external stakeholders Skilled in proposing and implementing digital solutions Ability to Understand and Deliver Commercialization and Customer Value of Solutions Expertise in project management, change management, and management reporting Strong affinity with required customer quality standards and a broad overview of different industry characteristics Proven ability to align operational delivery with customer satisfaction and strategic goals What's in it for you At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact on business, on customers, and on careers. Here’s what you can look forward to: Global Exposure: Step into a world of international opportunities with a presence in 100+ countries People-Centric Culture: Join a team where your voice matters and people genuinely care Learning & Development: Grow with us personally and professionally through world-class training and career pathways Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet Rewards & Recognition: Get rewarded for your passion, performance, and potential Stability with Agility: Enjoy the best of both worlds a trusted global brand with a startup spirit Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.