IT Support Engineer

Location: Mumbai, MH, India
Department: Information Technology

Job Description

We are looking for a Desktop Support Engineer to provide technical assistance to our internal clients. You will be involved in installing, upgrading and troubleshooting hardware and software systems.

If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.

Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

Qualifications

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude
• Graduate with IT Training and Certifications in Hardware and Networking
• Min. 6-8 years of experience in similar role

Additional Information

• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals

• Rigorous and respectful of process. Strong attention to details.
• Strong time management skills with the ability for multitasking
• Information Security and operational oriented mind-set
• Team Spirit
• Customer focus
• Autonomous and self-organized
• Analysis and synthesis skills
• Drafting quality
• Communication and oral expression (English)

We are committed to equal treatment of candidates and promote, as well as foster all forms of diversity within our company. We believe that bringing together people with different backgrounds and perspectives is essential for creating innovative and impactful solutions. Skills, talent, and our people’s ability to dare are the only things that matter !. Bring your unique contributions and help us shape the future.

Company Description

Assystem provides engineering, project management and digital services to optimise the performance and safety of critical infrastructure throughout its lifecycle.

The company first came to India having acquired Stup Consultants Pvt Ltd in 2021 and L&TIEL in 2024. The company combines its globally recognised expertise in complex project management, with deep-rooted local experience cross full spectrum of infrastructure – from energy, transportation and urban development to water. Today, Assystem has a strong community of 1,500+ multidiscipline engineering experts connected across 8 offices in India.

The Assystem Group is one of the world’s leading independent nuclear engineering companies, ranked among the top three globally, with 60 years of experience in complex and highly regulated environments. With 8,000 experts across 13 countries, Assystem supports the development of low-carbon energy.