Junior Manager – Global Benefits Operations

Location: Bangalore
Department: Human Resources

Diageo is seeking a Junior Manager – Global Benefits Operations to oversee the delivery, governance, and continuous improvement of employee benefits administration across EMEA, North America, APAC, and Africa.

The successful candidate will manage critical benefits operations, including benefits enrolment, annual enrolment, vendor management, Purchase Order creation and management, invoice validation and reconciliation, benefits reporting, employee query management, and operational controls.

Key responsibilities:

• Manage and govern employee benefits enrolment across multiple regions
• Coordinate end-to-end annual enrolment activities
• Manage operational relationships with global and local benefit providers
• Coordinate Purchase Order creation, amendments, extensions, and funding requirements
• Validate vendor invoices against employee eligibility, enrolment records, contractual rates, and Purchase Orders
• Perform required CARM controls, reconciliations, and governance activities
• Reconcile benefit data across Workday, payroll, vendor platforms, and financial records
• Ensure benefits queries are resolved accurately and within SLA
• Maintain and regularly update Work Instructions, process maps, Benefits Matrices, Benefit Guides, Factsheets, and FAQs
• Identify opportunities to simplify, standardise, and automate benefits administration
• Partner effectively with Reward, Payroll, HR, Finance, Procurement, and external vendors across multiple regions

Requirements:

• Strong hands-on experience in Benefits Operations, preferably supporting multiple countries or regions
• Demonstrated experience in benefits enrolment and annual enrolment, vendor management, Purchase Order management, invoice validation/reconciliation, and employee benefits administration
• Experience working across multiple regions/time zones, ideally including exposure to EMEA, NAM, APAC, and/or Africa
• Strong experience with Workday, Excel, benefits data reconciliation, operational controls, reporting, and process documentation
• Strong stakeholder management, analytical capability, attention to detail, and the ability to independently drive operational issues through to closure

We are obsessed with building brands that will stand the test of time. Creativity with precision describes how we effectively combine data, insights and innovation, across the supply chain, with the creative flair our consumers expect from the custodian of some of the most iconic brands in the world. Our culture is rooted in a deep sense of our purpose, the personal connections we have to our brands, our relationships with each other and our passion to win in the marketplace. Our ambition is to be one of the best performing, most trusted and respected consumer products companies in the world. This means we must do business the right way, from grain to glass, and ensure our people are highly engaged and continuously learning.