Legal Associate – Corporate & Commercial

Location: Gurugram, India

Location: Gurugram
Experience: 2–5 years
Qualification: LLB/LLM (Law graduates with relevant corporate or commercial exposure preferred)
Role Overview
We are looking for a detail-oriented and business-oriented Legal Associate to support our corporate, commercial and customer-facing legal requirements. The role will involve drafting and reviewing contracts, managing legal documentation, ensuring statutory compliance, and providing legal support across business operations.
Alongside core corporate legal responsibilities, the individual will work closely with internal teams to address customer-related legal matters, escalations, grievances and dispute resolution. The ideal candidate should be comfortable navigating legal complexities while offering practical, solution-oriented advice that balances customer interests with the company's business objectives.
Key Responsibilities

1. Corporate & Contract Management

• Draft, review and vet commercial agreements, vendor contracts, service agreements, NDAs, MOUs and other legal documents.

• Ensure contractual terms adequately safeguard the company's interests while supporting business requirements.

• Maintain a structured repository of contracts, agreements and legal documentation.

1. Legal Compliance & Advisory

• Support compliance with applicable corporate and commercial laws, including the Indian Contract Act, Companies Act, Labour Laws and other relevant legislations.

• Provide legal guidance to internal stakeholders on operational, commercial and regulatory matters.

• Assist in reviewing and updating internal policies, legal templates and standard operating procedures.

1. Customer Experience & Legal Escalations

• Handle customer-related legal escalations, grievances and complaints, ensuring timely and appropriate resolution.

• Work closely with Customer Experience (CX), Store Operations and other business teams to address customer disputes and service-related legal concerns.

• Draft responses to legal notices, customer complaints and other formal communications.

• Identify recurring customer-related legal issues and recommend preventive measures to improve customer experience and reduce legal exposure.

• Ensure customer interactions and resolutions are handled professionally, empathetically and in accordance with applicable consumer protection laws.

1. Dispute Management & Risk Mitigation

• Coordinate with external legal counsel on litigation, arbitration, consumer disputes and other legal proceedings.

• Assist in preparing documentation, case briefs and supporting evidence for legal matters.

• Identify potential legal and operational risks and recommend appropriate mitigation strategies.

1. Stakeholder Management

• Partner with cross-functional teams, including People Office, Finance, Operations, Procurement and Customer Experience.

• Translate legal requirements into practical business recommendations and enable teams to make informed decisions.

• Support the development of standardised legal processes and documentation across the organisation.

You Bring

• LLB/LLM from a recognised university or institution.

• 2–4 years of experience in a corporate legal function, law firm or relevant in-house legal role.

• Strong understanding of contract drafting, corporate laws, commercial agreements and statutory compliance.

• Exposure to consumer protection laws, customer grievances, consumer forums or customer-facing dispute resolution will be an advantage.

• Strong written and verbal communication skills, with the ability to draft clear and professional legal correspondence.

• Excellent analytical, problem-solving and stakeholder management skills.

• A practical, solution-oriented mindset with the ability to balance legal safeguards and business priorities.

• Ability to work independently, manage multiple priorities and operate in a fast-paced business environment.

What will make you successful in this role: The ability to combine sound legal judgement with a strong understanding of business and customer experience, ensuring that legal processes protect the organisation without compromising customer trust.