Manager, Business Process

Location: Bangalore, Karnataka, India
Department: AI & Data Engineering

Manager, Business Process

Primary Skills

• Business Analyst, Project Management

Specialization

• Project Management: Senior Architect, Digital Workflows & Automation

Job requirements

• Experience Range: With at least 7 years of experience, including substantial expertise in business analysis and project management within quick-service restaurant and retail domains Key Responsibilities: 1. Drive engagement with business stakeholders, product owners, subject matter experts, and technology teams to define business objectives, operational challenges, and reporting requirements 2. Leverage QSR and retail domain expertise to optimize business processes, operational metrics, master data, and analytics solutions 3. Elicit, analyze, validate, and document functional and non-functional requirements through structured workshops, interviews, process walkthroughs, and system analysis 4. Translate business needs into actionable epics, features, user stories, functional specifications, process flows, and data requirements, ensuring alignment with technical delivery teams 5. Lead and prioritize backlog refinement sessions, clarify priorities, identify dependencies, and coordinate work item readiness across multiple project teams to ensure timely delivery 6. Establish clear, measurable acceptance criteria and business rules for data pipelines, Power BI reports, master data management configurations, and data quality controls 7. Document comprehensive source-to-target mappings, KPI definitions, calculation logic, business glossaries, and data lineage requirements in collaboration with technical teams 8. Coordinate and oversee user acceptance testing, including scenario design, test data preparation, business-user participation, defect triage, and sign-off, ensuring requirements coverage and minimal rework Required Skills: 1. Business analysis methodologies specific to QSR and retail domains 2. Requirements elicitation and documentation using Agile frameworks 3. Process mapping and workflow modeling for operational improvement 4. Proficiency with Jira and Confluence for backlog and documentation management 5. Data warehousing concepts and BI/reporting tools such as Power BI 6. Master data management (MDM) principles and tools 7. Defining and managing acceptance criteria for data pipelines and reporting solutions 8. User acceptance testing coordination and requirements traceability Preferred Skills: 1. Analytics experience in multi-location retail or restaurant operations 2. Familiarity with data integration platforms and ETL tools 3. Knowledge of data quality frameworks and controls 4. Expertise in KPI definition and business metric calculation logic 5. Experience with business glossary and data lineage documentation 6. Certification in Agile methodologies (Scrum Master, Product Owner) Desired Qualifications: 1. Bachelor's degree in Business Administration, Information Systems, Computer Science, Engineering, or a closely related field 2. Certification in Business Analysis (CBAP, PMI-PBA, or equivalent) 3. Certification in Project Management (PMP, PRINCE2, or equivalent)