Manager GFCSU Quality Control Review

Location: Gurugram; Gurgaon, India

Job Description

The Global Risk & Compliance (GRC) organization serves as American Express’ independent risk management function. GRC maintains the enterprise risk framework, provides oversight and challenge, and monitors key risks. By embedding risk discipline into strategy and operations, GRC enables responsible growth, innovation, and long-term value creation while protecting customers and shareholders.
American Express’s Global Financial Crimes Surveillance Unit (GFCSU) US Investigation Unit (USIU) is part of the broader Global Risk & Compliance organization, operating within Global Financial Crimes Compliance (GFCC), provides end-to-end oversight and support of global financial crimes investigations. In partnership with broader GFCC teams, GFCSU supports the development, testing, implementation and adjudication of transaction monitoring rules, reports, and other tools to detect potential criminal activity. GFCSU and USIU play a vital role in ensuring compliance with key regulations, including the Bank Secrecy Act (BSA), USA PATRIOT Act, and the Foreign Corrupt Practices Act. They also support law enforcement by providing critical information to combat money laundering, terrorist financing, credit card fraud, identity theft, and other financial crimes.

How will you make an impact in this role?
The Manager GFCSU and USIU Quality Control Review position will report to the Director of QCR for the US. Leading a team of Quality Control analysts, the successful candidate will be responsible for ensuring that an effective Compliance control program exists across GFCSU processes. This role will interface regularly with GFCSU/USIU and GFCC leadership and other Compliance colleagues.
Lead, coach, and develop a team of Quality Control Analysts. Guide them in conducting Financial Crime Compliance processes (AML, EDD, Screening) AML quality control reviews for processes managed by GFCSU and USIU (AML, EDD, Screening)
Ensure evaluations of alert investigations are conducted in line with established regulatory and procedural requirements. Provide clear feedback to the appropriate teams based on findings
Ensure the consistency of feedback provided by Quality Control reviewers and that it is aligned with the methodology and criteria of the Quality Assurance Program
Oversee the planning, execution and reporting of quality control testing in conformance with professional and department standards
Identify trends procedural adherence and report back to GFCSU and USIU leadership
Monitor and maintain portfolio of quality control analytics to assess and communicate results
Present quality control program objectives, scope, and results to senior management, clearly articulating the potential impact of control gaps in a highly professional and proficient manner
Manage initiatives to expand and enhance quality control review processes and technology
Undertake the identification of error trends and collaborate with impacted teams for remediation and track them to closure

Minimum Qualifications
Demonstrated people/process leadership skills with ability to foster and coach colleagues. Proven ability to lead team members in a way that encourages, develops, and delivers results.
5+ years of work experience in a financial services or payment institution in any of the following areas: Anti-Money Laundering, Suspicious Activity Reporting, financial crime, enhanced due diligence, or law enforcement
Demonstrated fact-based problem-solving and decision-making skills, and the ability to make tactical recommendations
Aptitude for working with data, interpreting results and analytic best practices
Ability to communicate analysis, issues, results and recommendations with transparency

Preferred Qualifications
Ability to influence, gain support, and resolve conflict
Experience with Microsoft Office, including Word, Excel, and PowerPoint
Ability to handle sensitive information in a confidential and professional manner
Excellent time-management skills and demonstrated ability to balance competing priorities in a deadline-driven environment

Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job Info
Job Identification
26016103
Job Category
Compliance, Control & Legal
Posting Date
11/13/2026
Apply Before
11/19/2026
Job Schedule
Full time
Job Shift
Day
Locations
Bldg No 5, Tower B & C, 11th Floor, Gurgaon, HR, 122002, IN
(Hybrid)
Career Area
Analytics & Risk Management