Manager, HR Operations (1.30 PM to 10.30 PM shift)

Our Mission

At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

We are seeking a highly motivated and experienced Manager to lead our HR Operations team in delivering exceptional service through our global shared services model. This role will be instrumental in driving operational excellence, process improvement, and technology adoption to enhance the employee experience.

Key Responsibilities

• Elevate the employee experience by transforming routine tasks into opportunities for meaningful interaction and collaboration.
• Anticipate employee needs and proactively offer personalized solutions and support.
• Provide strategic direction and oversight for HR Operations, including service delivery, process optimization, and technology capabilities.
• Establish and monitor key performance indicators (KPIs) to measure operational effectiveness and identify continuous improvement areas.
• Lead, mentor, and develop a high-performing team of 6-8 HR professionals providing global service delivery.
• Lead by example through a hands-on approach, providing technical guidance and subject matter expertise to help the team navigate complex roadblocks.
• Set clear direction, and continuous feedback to ensure individual and team success.
• Oversee day-to-day delivery of high-quality HR services, including data management, compliance, and Global Mobility administration globally to name a few.
• Continuously evaluate and optimize HR processes, implementing automation and self-service solutions to improve efficiency.
• Lead the change and adoption of new HR technologies while ensuring data integrity and security across all platforms.
• Build strong, collaborative relationships with key stakeholders across Global People Operations, IT, Finance, and Legal.

• Minimum of 8 years of progressive experience in HR Operations, Shared Services, or a related field.
• Proven experience leading, mentoring, and developing a team of HR professionals.
• Strong understanding of HR processes, compliance, and employment regulations.
• Demonstrated experience in process optimization, automation, and implementing HR technology solutions.
• Excellent stakeholder management skills with the ability to build trusted relationships across various departments.
• Exceptional problem-solving skills and a proactive, customer-centric approach to service delivery.

• Bachelor's or Master's degree in Human Resources, Business Administration, or a related field.
• Experience managing HR Operations within a global shared services model.
• Proficiency in advanced HRIS platforms such as Workday or SuccessFactors.
• Strong data analysis skills with the ability to leverage

With an internal culture of authenticity, collaboration, and innovation, Palo Alto Networks maintains continual vigilance and security for customers all over the world.