Visa Consolidated Support Services (India) Private Limited - Tech Unit
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Location: Bengaluru, India
**About Us**
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
**Job Description**
The **Manager, Operational Workforce Planning** is responsible for leading global back-office People operations that support stakeholders across the organization. With primary service hubs in **North America and India**, this role oversees operational support for a global employee population of **30,000+ employees**.
This leader will focus on building a culture of **continuous improvement**, operational excellence, and consistent employee experience. The Manager will partner closely with counterparts in India, the Americas, and other global regions to ensure successful execution of People Shared Services goals, service delivery standards, and process improvements.
This role reports to the **Director, Operational Workforce Planning**.
# **Essential Functions**
## **Lead Back-Office WFP Operations**
Lead a team responsible for maintaining the accuracy, integrity, and timely processing of employee and organizational data within Operational Workforce Planning. Partner closely with internal Centers of Excellence, managers, employees, and external vendors to support efficient and compliant back-office operations.
Key responsibilities include:
## **Leadership and Team Development**
Foster an inclusive, collaborative, and high-performing team culture through effective recruiting, onboarding, training, coaching, and team-building practices.
Responsibilities include:
## **Stakeholder Engagement and Communication**
Build strong working relationships with key internal stakeholders, including People Business Partners, People Information Systems/HRIT, Payroll, Benefits, Centers of Excellence, and other cross-functional teams.
Responsibilities include:
## **Transition of New Processes into Shared Services**
Lead the transition and integration of new work into the People Shared Services model.
Responsibilities include:
## **Metrics, Reporting, and Operational Execution**
Drive a metrics-based approach to managing Shared Services operations and demonstrating business value.
Responsibilities include:
## **Training and Documentation**
Oversee ongoing training and documentation for all processes and activities within the team’s scope of work.
Responsibilities include:
## **Quality Assurance and Continuous Improvement**
Lead quality control efforts to ensure operational accuracy, service consistency, and a positive employee experience.
Responsibilities include:
**Qualifications**
### Basic Qualifications
### Preferred Qualifications
**Visa is an EEO Employer**
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
If you thrive on rapid growth and enjoy working alongside positive, driven teammates, you’ll feel right at home here.
Help us to uplift everyone, everywhere. Whether you’re starting your career, pushing your capabilities or are a seasoned professional, learn how we can partner to reimagine the world.
Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.
At Visa, we are driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Our evolving technology keeps us at the heart of the digital economy, connecting people to 80+ million businesses worldwide. Backed by a resilient, proven model, our expanding network fuels growth—for Visa and for your career.
**Your journey starts here — discover how we hire**
Ready to take the next step? Learn more about life at Visa, explore our hiring process and get first-hand insights by hearing directly from our recruiters about what to expect. Apply with confidence today!
[**Learn our recruiting process**](https://visa.wd5.myworkdayjobs.com/Visa/page/537e919487d51000bec274841f190000)
Job data: Headcount Labs (headcountlabs.com), ODbL 1.0. The job description belongs to the employer. Location data © OpenStreetMap contributors and Overture Maps.
From live job posts on CoreHRx, updated 13 Nov 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.
The post asks for 2 Yrs experience.
In Bangalore.
It is a full time job.
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