MES Application Support

Location: Bangalore, India

We are looking for an MES / POMSnet Application Support Engineer with 3–8 years of experience supporting MES applications in the pharmaceutical domain. The candidate should have hands-on experience with POMSnet or other MES platforms and be capable of supporting business-critical manufacturing applications.
Key Responsibilities
Provide L2 application support for POMSnet applications. Troubleshoot and resolve application incidents and user-reported issues. Perform initial analysis, root-cause investigation, and coordinate with technical/vendor teams for resolution. Support application configuration, deployments, upgrades, and production support activities. Work with manufacturing/site users to understand and resolve MES-related issues. Follow applicable GxP, change-control, and support processes within a pharmaceutical environment. Maintain troubleshooting and knowledge documentation. Required Skills
3–5 years of relevant experience in MES application support. Hands-on experience with POMSnet or another MES platform. Experience working within the pharmaceutical/life-sciences domain. Good understanding of manufacturing/MES processes. Strong troubleshooting, incident analysis, and application-support skills. Good communication and stakeholder coordination skills. Good to Have
Experience handling incidents/service requests using ServiceNow (SNOW). Exposure to SQL/database troubleshooting, application interfaces/integrations, and Windows/server environments. Experience supporting validated/GxP applications. MES application integration with SAP, DCS, Bartender and others Detailed Responsibilities
Provide functional and technical production support for MES POMSnet applications across multiple pharma manufacturing sites, ensuring system availability and business continuity. Perform advanced troubleshooting and root cause analysis to diagnose and resolve complex issues related to Manufacturing Execution Systems (MES) and integrated applications. Configure, maintain, and optimize MES application settings to meet business, operational, and regulatory requirements. Create, maintain, and update technical documentation, SOPs, support procedures, and system configuration records in compliance with GxP standards. Ensure adherence to regulatory and compliance requirements, including FDA regulations, 21 CFR Part 11, GAMP 5, and other pharmaceutical industry standards. Develop and maintain knowledge base articles, troubleshooting guides, and best practices to improve operational efficiency and reduce recurring incidents. Collaborate with Manufacturing, Quality Assurance (QA), Validation, and IT teams, providing regular updates on incidents, service requests, changes, and ongoing support activities. Monitor system health and application performance, proactively identifying risks and implementing corrective and preventive actions (CAPA) to ensure system stability. Mentor and guide junior analysts and team members on MES applications, support processes, pharmaceutical compliance requirements, and industry best practices. Coordinate incident, problem, change, and release management activities to ensure timely resolution and controlled system changes. Support MES upgrades, enhancements, deployments, and hypercare activities to ensure successful implementation and smooth post-deployment stabilization. It’s preferred the candidate possessess strong functional knowledge of pharmaceutical manufacturing processes, including MES operations, dispensing/weigh & dispense, recipe execution, and shop floor manufacturing processes, along with hands-on experience in MES tools (POMSnet/ PAS-X/ Syncade/ FTPS or similar) and ServiceNow (SNOW) for production support activities.