Officer - Renewal Retention

JOB PROFILE

Department

Retail Business Group

Function

Customer Retention (Accident & Health)

Position

Officer - Renewal Retention

Band

JM

Location

Noida - Sector 64

Reporting To

Deputy Vice President

Our Vision

To be the most admired insurance company that enables the continued progress of customers by being responsive to their needs.

HDFC ERGO as an Employer

• We believe in Sensitivity
• We drive Excellence
• We uphold Ethics
• We bring Dynamism

About HDFC ERGO General Insurance Co. Ltd.

HDFC ERGO General Insurance Company Limited was promoted by erstwhile Housing Development Finance Corporation Ltd. (HDFC), India’s premier Housing Finance Institution and ERGO International AG, the primary insurance entity of Munich Re Group. Consequent to the implementation of the Scheme of Amalgamation of HDFC with and into?HDFC Bank Limited, one of India’s leading private sector bank (Bank), the Company has become a subsidiary of the Bank. The Company offers complete range of general insurance products ranging from?motor,?health,?travel,?home?and?personal accident?in the retail space and products like?property,?marine and liability insurance?in the corporate space. With a network of branches spread across wide distribution network and a?24x7 support team, the Company has been offering seamless customer service and innovative products to its customers.

Key Roles & Responsibilities

• Manage end-to-end policy issuance for assigned pending cases & Billdesk payment collected cases.
• Ensure timely policy issuance, endorsements, renewals, documentation and query resolution
• Coordinate with sales, underwriting, claims, operations and other internal teams for seamless delivery
• Maintain & timely publish accurate MIS of pendency, Billdesk collected, 1UP pending cases report etc.
• Strong operational, analytical, and problem-solving capabilities.
• Excellent coordination, stakeholder management, and customer service orientation.

Key Requirements – Education & Certification

• Graduate in Sales and Marketing

Key Requirements – Experience & Skills

• Expert in MIS Excel
• Health Insurance domain Knowledge

Remarks

The details of this position are confidential.

The decision to change/modify the specifications is at management’s discretion.