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Role at a glance
You will
Manage straightforward QA projects related to existing programs, supporting quality initiatives across the team within known lines of…
Execute quality assurance audit processes and sampling methods within established frameworks, ensuring compliance with team quality…
Track and report project-level metrics (Internal QA Score, External QA Score, QC Sampling Rate) and ensure measures of success are clearly…
Experience
2+ years
Education
Bachelor's degree
Must-have skills
Google AdsProject ManagementQuality AssuranceSalesforce
Work mode
On-site
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Job description
Overview: TekWissen is a global workforce management provider that offers strategic talent solutions to our clients throughout India and world-wide. Our client is a company operating a marketplace for consumers, sellers, and content creators. It offers merchandise and content purchased for resale from vendors and those offered by thirdparty sellers. Job Title: Program Manager II Location: Chennai Job Type: Contract Duration: 3 Months Work Type: OnsiteJob Description: Quality Auditor Program Manager (L4)
As a Quality Auditor (QA) Program Manager for Global Shared Services (GSS), you will support quality assurance initiatives for digital publishing campaigns within the team.
You will manage straightforward QA projects tied to existing programs, collaborate with peers across teams, track project-level metrics, and execute quality processes within well-defined procedures - from asset creation support through campaign deployment and post-launch follow-through.
The ideal candidate is a quality-focused tactical executor who works effectively within defined procedures in fast-paced digital publishing environments.
Key strengths include clear communication, the ability to collaborate with peers and partners, hands-on execution of QA processes, and a track record of creating and sharing process improvements.
You will track project-level metrics, contribute to quality reporting, and present project updates to leadership up to L7, while maintaining reliable day-to-day operations and contributing to team knowledge sharing.
Key Role Responsibilities:
Manage straightforward QA projects related to existing programs, supporting quality initiatives across the team within known lines of business (LOBs).
Execute quality assurance audit processes and sampling methods within established frameworks, ensuring compliance with team quality standards.
Track and report project-level metrics (Internal QA Score, External QA Score, QC Sampling Rate) and ensure measures of success are clearly in place for each project.
Collaborate with peers across teams to ensure quality alignment, manage project-level dependencies, and support team-level coordination.
Create, develop, and maintain standard operating procedures, documentation, and quality resources, incorporating relevant sources of information.
Identify roadblocks and project-level risks; drive resolution through available channels or escalate promptly to appropriate owners.
Apply project management best practices to make the team and process area more efficient within defined procedures and timelines.
Create and share process improvements and operational procedures within the team; contribute to procedure standardization and adoption of best practices.
Support existing QA frameworks for each LOB, including sampling strategies, tech configuration and feature verification, and compliance regulation processes.
Communicate project status clearly and concisely; provide updates to peers, managers, and partners; trusted to present quality performance and project updates to leaders up to L7.
Document quality issues, contribute to root cause analysis (RCAs), and support quality reporting; learning to write WBR/MBR content and project narratives.
May train new team members joining the team and actively support knowledge sharing activities within the group.
Basic Qualifications:
Bachelor's degree or equivalent practical experience.
2+ years of relevant experience in quality assurance, quality programs, or a related operational area.
Experience executing quality assurance processes and audit methodologies.
Understanding digital asset management systems and publishing workflows.
Experience with project management tools and methodologies (Salesforce, Asana, etc.).
Strong analytical and problem-solving skills with the ability to use data to support decisions.
Clear and concise verbal and written communication skills.
Demonstrated ability to collaborate effectively with peers and partners within a team environment.
Experience creating and maintaining process documentation, including SOPs and quality procedures.
Ability to manage multiple priorities and make practical trade-offs between time and available resources.
Preferred Qualifications
Bachelor's or higher degree in a relevant field (Program Management, Program Graphic Design, Visual Design, Advertising, Digital Media, Computer Science) or equivalent proven experience.
Experience in marketing, campaign management, or digital publishing environments.
Familiarity with quality management methodologies (Six Sigma, Lean, or similar).
Experience in the entertainment or streaming industry.
Background in data analytics and quality reporting; experience building or contributing to quality dashboards.
Familiarity with digital advertising platforms (e.g., Google Ads, social media platforms).
Track record of creating process improvements with measurable impact at the team level.
Experience training or onboarding new team members and facilitating knowledge-sharing activities.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Key skills
Required
Google AdsProject ManagementQuality AssuranceSalesforce
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