The Proposal & Customer Assessment Team, within Revenue Operations & Transformation, plays a crucial role in driving new revenue generation and ensuring superior customer satisfaction. You will lead and manage client-initiated due diligence projects, ensuring seamless coordination, preparation, execution, and timely delivery of high-quality responses.
Key responsibilities:
Foster positive relationships with customers and maintain open and transparent communication throughout the process
Develop a deep understanding of product solutions and platforms for effective communication
Ensure responses are accurate, timely, and comply with company standards
Maintain thorough documentation of the entire due diligence response process
Coordinate with internal stakeholders such as sales, product, legal, and information security to respond to customer requests
Assist with centralized database processes, policies, and procedures to drive improvement in tools and content
Drive process improvement by identifying and implementing automation opportunities, optimizing workflows, and leveraging technology and analytics to enhance efficiency
Provide mentorship and guidance to junior team members
Requirements:
5+ years of relevant experience
Robust comprehension of Information/Cyber Security, Risk Management, BIA/BCP, Application Security, Network Security, Incident Response, and Cloud Security
Foundational knowledge of technology controls
Proficient in addressing Third Party Risk Assessments and Information Security Assessments
Strong decision-making and critical thinking skills
Excellent communication and interpersonal skills
Benefits:
Health & Wellness: health care coverage designed for the mind and body
Flexible Downtime: generous time off to keep you energized
Continuous Learning: access to resources to grow your career and learn new skills
Invest in Your Future: competitive pay, retirement planning, and financial wellness programs
Family Friendly Perks: benefits for partners and little ones
