RBIN - Deputy Manager/Manager - XC/QMC-IN

Location: Gurugram, HR, India
Department: Quality Assurance

Job Description

Customer Management

- Execute the customer warranty protocols and reduce external defect costs.
- Monitor the customer perception and define appropriate actions for customer satisfaction.
- Evaluate and manage customer requirements post approval and implement the same through plant quality

Customer Operational Quality Management
Field failure analysis ( System level )

- Conduct system level investigation for finding the root causes for quality issues, prepare and report for 0-km & field issue & presentation to customer working level team
- Prepare data for customer Sr management meetings indicating quality status and concerns
- Report concerns / risks to supervisor (as per escalation matrix) to seek appropriate management interventions / decisions.
- Execute troubleshooting process by using appropriate diagnostic tools to analyze system level interactions to the problem

Cross Functional Teamwork

Collaborate with various plants and departments on special projects to meet business requirements and ensure customer satisfaction (reduce customer complaints & liquidate blocked inventories)

Internal Quality Standards

Ensure readiness with all internal quality audit requirements for specific customers, address the escalations & non-compliance cases and ensure its resolution

Problem Solving

Execute to resolve quality issues by using appropriate Problem-Solving tools.

Qualifications

• Bachelor's degree in engineering (Mechanical, Automotive, Electrical, or Power electronics)
• 10 years of work experience in the automotive industry in Quality and Customer Quality functions
• Proven experience in customer warranty management and external defect cost reduction
• Strong knowledge of quality management systems and standards (e.g., ISO 9001, IATF 16949)
• Demonstrated ability in field failure analysis and root cause investigation
• Proficiency in using problem-solving tools and techniques (e.g., 8D, 5 Why, Ishikawa diagram)
• Excellent communication and presentation skills, with the ability to interact effectively with customers and cross-functional teams
• Experience with automotive diagnostic tools and system-level troubleshooting
• Knowledge of statistical and data analysis techniques

Company Description

In India, Bosch is a leading supplier of technology and services in the areas of Mobility, Industrial Technology, Consumer Goods, and Energy and Building Technology. Additionally, Bosch has in India the largest development center outside Germany, for end-to-end engineering and technology solutions. The Bosch Group operates in India through 14 companies: Bosch Limited – the flagship company of the Bosch Group in India – Bosch Chassis Systems India Private Limited, Bosch Rexroth (India) Private Limited, Bosch Global Software Technologies, Bosch Automotive Electronics India Private Limited, BSH Home Appliances Private Limited, ETAS Automotive India Private Limited, Robert Bosch Automotive Steering Private Limited, Bosch Mobility Platform and Solutions India Private Limited, Newtech Filter India Private Limited, Precision Seals Manufacturing Ltd, Robert Bosch India Manufacturing and Technology Private Limited, MICO Trading Private Limited and Mivin Engg. Technologies Private Limited. Since commencing operations in 1951, we have steadily expanded our footprint across 17 manufacturing sites and 7 development and application centers, supporting both domestic and global markets. These facilities enable us to localize solutions, drive innovation, and respond with speed to dynamic customer and industry requirements. In FY 2024–25, we reported net revenue of 373,457 million INR (approximately euros 4.13 billion) and employed 38,655 associates as of March 31, 2025. Bosch Limited continues to anchor the Group’s India presence with a sharp focus on next-generation mobility, smart manufacturing, and digital transformation. It earned revenue from operations of Rs. 18,087 crores ((1,985 million euros) in fiscal year 2024-25.