Senior Administrator - Google Cloud Platform (GCP)

Senior Administrator - Google Cloud Platform (GCP)
India
Job Description
Senior Administrator - Google Cloud Platform (GCP)
Noida, Uttar Pradesh
Job Summary
The Senior GCP Administrator plays a critical role in delivering advanced technical support and operational excellence within the organization. This position is essential for ensuring high-quality customer feedback through effective troubleshooting, root cause analysis, and proactive incident management in Google Cloud Platform (GCP) environments.
Key Responsibilities

1. Adhere To Quality Standards, Regulatory Requirements, And Company Policies By Implementing Best Practices In Gcp Support Operations. 2. Provide Advanced Technical Support For Complex Incidents Escalated By Analysts, Conducting Root Cause Analysis And Implementing Effective Solutions To Resolve Technical And Security Issues In Gcp Environments. 3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts On Gcp Best Practices. 4. Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Ensure Seamless Operations And Maintain A Robust Security Posture In Gcp. 5. Foster A Positive Customer Experience And Improve Customer Satisfaction (Csat) Metrics Through First Call Resolution, Minimizing Rejected Resolutions And Re-Opened Cases, While Actively Mitigating Security Threats.

Skill Requirements

1. Advanced Proficiency In Google Cloud Platform (Gcp) Services And Architecture. 2. Strong Troubleshooting Skills In Cloud Environments, With A Focus On Incident Resolution And Root Cause Analysis. 3. Familiarity With Cloud Security Best Practices And Compliance Requirements. 4. Experience In Knowledge Management And Training Methodologies. 5. Excellent Communication And Collaboration Skills To Work Effectively With Diverse Teams.

Other Requirements

1. Optional But Valuable: Google Cloud Certified Professional Cloud Architect

Information at a Glance
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.
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