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Posted 10 days ago
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Role at a glance
You will
The Sr Administrator for Support & Operations plays a critical role in delivering advanced technical support and operational excellence…
This position focuses on troubleshooting, root cause analysis, and implementing solutions to ensure optimal performance and security…
Adhere To Quality Standards And Regulatory
Must-have skills
LAN/WANTicketing Systems
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Job description
Senior Administrator - Network LAN/WAN Poland Job Description Senior Administrator - Network LAN/WAN Others, Dolnoslaskie Job Summary The Sr Administrator for Support & Operations plays a critical role in delivering advanced technical support and operational excellence within the Data - LAN/WAN domain. This position focuses on troubleshooting, root cause analysis, and implementing solutions to ensure optimal performance and security, ultimately enhancing customer satisfaction and feedback. Key Responsibilities
Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Lan/Wan Management And Support Operations To Ensure Compliance With Company Policies. 2. Provide Advanced Support For Complex Incidents Escalated By Analysts, Performing Root Cause Analysis And Implementing Effective Solutions To Resolve Intricate Technical And Security Issues. 3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Overall Team Performance. 4. Resolve Complex Service Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams, Ensuring Seamless Operations And Robust Security Posture. 5. Ensure A Positive Customer Experience By Achieving First Call Resolution, Minimizing Rejected Resolutions And Case Reopenings, While Proactively Mitigating Potential Security Threats.
Skill Requirements
Advanced Proficiency In Data Lan/Wan Technologies And Troubleshooting Techniques. 2. Strong Analytical Skills For Performing Root Cause Analysis And Resolving Complex Technical Issues. 3. Excellent Communication Skills For Effective Collaboration With Team Members And Stakeholders. 4. Familiarity With It Service Management Tools And Ticketing Systems.
Other Requirements
Optional But Valuable: Cisco Certified Network Associate (Ccna) 2. Optional But Valuable: Comptia Network+ Certificatio
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Questions you may be asked
Tell me about yourself.
Explain the four pillars of object-oriented programming.
What is the difference between a process and a thread?
