Senior Director, Operational Excellence

We are looking for a Senior Director of Operational Excellence to join our Content Operations team in Chennai. This is an amazing opportunity to provide enterprise leadership to drive operational excellence across content operations by improving quality, scalability, speed, and cost efficiency. Lead transformation initiatives, embed continuous improvement, and modernise operations through data, automation, and digital innovation

• At least 18 years of experience in operational excellence, transformation, or content operations leadership
• Experience leading large‑scale transformation in publishing, media, data, or technology environments
• Strong knowledge of content lifecycle, digital publishing, and metadata workflows
• Expertise in Lean, Six Sigma, Agile (Black Belt certification preferred)
• Experience with AI‑enabled content or automation platforms
• Bachelor’s degree required; Master’s/MBA preferred

• Define and execute the Operational Excellence strategy aligned to enterprise goals.
• Lead cross‑functional, global teams and build strong operational capability.
• Drive process optimization using Lean, Six Sigma, Agile, and data‑driven insights.
• Champion automation, AI, and digital tools to improve productivity and quality.
• Lead change management and align senior stakeholders across functions.
• Establish governance, risk controls, and performance metrics (KPIs, SLAs).

Our team consists of 500+ colleagues located across the globe. Our team takes pride in curating and delivering authoritative scholarly content and data. We use advanced technology and Academic AI to help people make the most of this trusted content. By doing so, we fuel academic success and spark breakthroughs across thousands of institutions and for millions of people

This is a full-time position, primarily working core business hours in your time zone, with flexibility to adjust to various global time zones as needed.

This is a hybrid position working in the office & home as per business need.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.