Senior Executive

Location: Gurgaon, India

Job Code/ Requisition ID

Work Location

Gurgaon

Travel Required

Yes

Department / Function

D2C

Position Name

D2C Delivery Coordinator

Designation

Senior Executive

Role

Individual

Y

Team

Reporting To

SVP

Jo b Specification

We are looking for a proactive and customer-focused coordinator to manage and streamline the end-to-end customer fulfilment process. The role requires strong stakeholder management, problem-solving, and execution capabilities to ensure a seamless customer experience, operational excellence, and timely delivery of commitments.

Qualification/ Personal Attributes

Education

• Graduate degree ( BTech/ BE preferable)

• MBA/PGDM in Operations/Supply Chain is preferred

Experience

• 2–3 years of relevant experience in customer operations, order fulfilment, logistics coordination, project coordination, installation coordination, customer delivery or sales operations.

Skills Required

• Proficiency in CRM and Excel; understanding of logistics, documentation, vendor coordination and SLA management.

• Strong coordination, follow-through and problem-solving skills.

• Good communication and stakeholder management skills.

Job Description

Key Responsibilities:

• Act as the customer experience owner from booking through commissioning , ensuring a smooth and timely customer journey.

• Coordinate customer documentation, payments, financing requirements and other pre-installation formalities.

• Track and coordinate subsidy and net-metering related processes and documentation.

• Coordinate order processing, billing, material readiness and last-mile delivery.

• Ensure alignment between customers and Certified Installation Partners (CIPs) for site readiness and installation scheduling.

• Maintain an accurate case tracker , including key milestones, committed dates, pending actions and customer status.

• Track each case against defined SLAs and proactively follow up with relevant stakeholders to prevent delays.

• Identify exceptions, bottlenecks and dependencies and coordinate with relevant teams for timely resolution.

• Keep customers informed regarding progress, requirements, schedules and any changes throughout the delivery journey.

• Coordinate across sales, finance, logistics, installation partners and other internal/external stakeholders to enable seamless execution.

• Ensure accurate and timely updates in CRM and other operational trackers.

• Support resolution of customer escalations related to documentation, payments, delivery or installation coordination.

About Luminous

Luminous Power Technologies, a leader in energy solutions, is a 31-year-old company which started as a small venture. Now on its brand transformation journey, its mission is to become a name synonymous with all-encompassing home electrical, power backup and residential solar solutions and create millions of happy homes in India.

Today, Luminous is already a powerful, trustworthy brand name in 100 million Indian homes. During this successful journey, it has embraced the core values of reliability, consistency, longevity and the highest standards of integrity along with dynamic ideas and innovation. Its consumer-centric focus has led Luminous into new categories to deliver excellence in every product and home solution it offers. With 7 manufacturing units, more than 28 sales offices in India and presence in over 36 countries our 6000 employees serve more than 60,000 channel partners and millions of customers. Our motto has always been Customer Delight through Innovation & Passion with focus on Execution & Teamwork. At Luminous, we passionately innovate to make life comfortable and efficient.

Luminous is a group company of Schneider Electric , a global leader in energy management with presence in over 100 countries, 1.5 lakh people and a revenue of Rs. 2 lakh crores.

• Career Page- http://joinus.luminousindia.com/

• LinkedIn- https://www.linkedin.com/company/luminous-power-technologies-p-ltd/

• Home Page- https://www.luminousindia.com/about-us

• Glassdoor - https://www.glassdoor.co.in/Overview/Working-at-Luminous-Power-Technologies-P- EI_IE519545.11,40.htm