Senior IT Support Engineer

This Role

Provides Level 3 engineering and project leadership across Microsoft 365, Azure, Intune, Cisco Meraki, and managed services environments, ensuring successful client onboarding, data and infrastructure migrations, escalation resolution, client satisfaction, operational efficiency, and adherence to service delivery standards.

What You Will Do

• You’ll lead client onboarding, data migrations, and infrastructure projects through a dispatcher-driven service model, owning project planning, cutover, escalation resolution, root-cause analysis, accurate documentation, knowledge base contributions, and detailed time recording to support service delivery and client billing requirements.
• You’ll design, build, and administer Microsoft 365 environments, including Exchange Online, Teams, SharePoint, OneDrive, Microsoft Entra ID, Conditional Access, MFA, SSPR, and Intune, while leading tenant buildouts, tenant-to-tenant and mailbox migrations, file server to SharePoint and OneDrive migrations, device management, application deployment, and automation using PowerShell and Microsoft Graph.
• You’ll plan and deliver on-premises to Azure migrations, including Active Directory to Microsoft Entra ID, servers and applications to Azure virtual machines, Azure networking, site-to-site VPN, Azure Virtual Desktop, FSLogix, and Azure Backup, using tools such as Entra Connect, Azure Migrate, ShareGate, and BitTitan MigrationWiz.
• You’ll configure, manage, and troubleshoot Cisco Meraki networking solutions, including MX, MS, and MR devices, VLANs, firewall rules, DNS, NAT, VPN connectivity, domain management, and network remediation activities, serving as the escalation point for complex issues and mentoring L1 and L2 engineers.
• You’ll maintain strong operational discipline by proactively communicating project status, collaborating with internal teams and client stakeholders, clearly communicating complex technical information to non-technical stakeholders, supporting security and compliance initiatives, and ensuring high-quality service delivery across endpoint management, networking, cloud platforms, and managed services operations.

What we offer

• Competitive Total Rewards Package: Comprehensive annual compensation including basic salary, HRA, special allowance, provident fund, gratuity, internet allowance, and food allowance.
• Health & Insurance Coverage: Medical insurance, group term life insurance, and personal accident insurance.
• Allowances & Support: Transportation/transport allowance and shift allowance.
• Paid Time Off: Generous leave policy to support work–life balance.