Senior Practice Lead - P2R Process Excellence

Job Description :

About the Function:

Strategy & Transformation sits at the centre of how Diageo moves forward, helping turn ambition into action and ideas into real business impact.

This is where big questions get answered. The team brings together insight, analysis and an external view of the world, from consumer behaviour to global trends to shape the decisions that guide our business.

Working closely with markets and categories, they help build strategies that are grounded locally and connected globally. They also lead transformation across Diageo, improving how we work, where we invest and how we perform. It’s a space for curious minds who enjoy challenge, think differently, and want to see their ideas translate into relevant change across a global organisation.

About the role 

As Senior Practice Leader – Process Excellence (Plan to Report), you will work closely with the senior management team to drive Process Excellence Initiatives and Projects across the Plan to Report Function and bring efficiencies and effectiveness in processes. This could be an individual contributor or team leader role and requires you to work in partnership with various stakeholders across the Global Business Services (GBS) and broader business/markets/regions.

This role is pivotal to develop a culture of Process Excellence and Innovation, by strengthening the quality of end to end processes.

Key responsibilities and accountabilities

· Develop process improvement and innovation strategy for Plan to Report processes and sub-functions, working closely with customer / business / IT / PMO / process stakeholders.

· Responsible for overall end to end customer experience / satisfaction; service delivery health and continuous improvement projects for the aligned business towers/segments.

· Plan, Identify and Implement Continuous Improvement projects and manage process improvement program for the assigned Business.

· Plan and drive value stream / process mapping workshops to map current state and identify waste and improvement opportunities to create a lean and agile future state design of the value streams/processes delivering efficiency and effectiveness goals against the targets / benchmarks

· Support partner concerns, customer complaints/issues, Root Cause Analysis, Data Analytics and Action Planning to provide solutions to address and mitigate the risk/issues.

· Work in partnership with operations managers and capability leader to study and analyze trends in process improvements, transformation, intelligent process automation and plan targeted interventions to bridge capability gaps by ensuring right training interventions

· Provide regular updates on quality initiatives and process improvement projects to key project stakeholders across the organization as required.

· Mentor Process Improvement Teams to improve internal quality and customer satisfaction (CSAT/ NPS).

· Mentor Lean and Green Belt projects across the function to drive process improvements and efficiency

Experience/skills required: 

· Background in Plan to Report sub functions like FP&A, GL Accounting, Reconciliations Statutory and Regulatory reporting are critical to the role

· Certified Black Belt in Lean Six Sigma from reputed institutes and/or organisations

· Strong knowledge of Quality and Process Improvement Methodologies (Six Sigma, LEAN, Values Stream Mapping)

· 12-15 years of professional experience, with 5+ years, of experience working with the senior management team

· Strong understanding of the relationship between process, organization, and business objectives

· Ability to innovate and enhance procedures and methods to increase productivity & cost-effectiveness

· Excellent communication and customer management skills

· Proficiency with MS Office (Excel, Power Point, Share point) and Minitab

· Knowledge of Power BI, Power Automate will an added advantage

Working with Us 

Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance your priorities from day one. 

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:  

Our purpose is crafting iconic drinks chosen for life’s moments. And it’s our people, with their different experiences, perspectives and talents, who make that possible. 

We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You’ll work alongside people with different backgrounds, experiences and perspectives — challenging, supporting and learning from one another as one outstanding team. 

Together, we’re constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win. Wherever you join us, you’ll have the opportunity to contribute, make an impact and play your part in making life’s moments mean a little more. 

Ready to bring your best? This could be your opportunity. 

If you require a reasonable adjustment, please ensure that you gain this information when you submit your application. 

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We are obsessed with building brands that will stand the test of time. Creativity with precision describes how we effectively combine data, insights and innovation, across the supply chain, with the creative flair our consumers expect from the custodian of some of the most iconic brands in the world. Our culture is rooted in a deep sense of our purpose, the personal connections we have to our brands, our relationships with each other and our passion to win in the marketplace. Our ambition is to be one of the best performing, most trusted and respected consumer products companies in the world. This means we must do business the right way, from grain to glass, and ensure our people are highly engaged and continuously learning.