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Job description
Location: Bangalore, India Department: Operations
Strategy & Transformation at Diageo helps turn ambition into action and ideas into real business impact. The team brings together insight, analysis, and an external view of the world to shape business decisions.
As Senior Practice Leader – Process Excellence (Plan to Report), you will work closely with the senior management team to drive Process Excellence Initiatives and Projects across the Plan to Report Function. This role involves developing a culture of Process Excellence and Innovation by strengthening the quality of end-to-end processes.
Key Responsibilities:
Develop process improvement and innovation strategies for Plan to Report processes
Ensure overall end-to-end customer experience and satisfaction
Plan, identify, and implement continuous improvement projects
Drive value stream and process mapping workshops to identify waste and improvement opportunities
Support partner concerns, customer complaints, root cause analysis, data analytics, and action planning
Work with operations managers and capability leaders to study trends in process improvements and plan targeted interventions
Provide regular updates on quality initiatives and process improvement projects
Mentor Process Improvement Teams and Lean and Green Belt projects
Experience/Skills Required:
Background in Plan to Report sub-functions like FP&A, GL Accounting, Reconciliations Statutory and Regulatory reporting
Certified Black Belt in Lean Six Sigma
Strong knowledge of Quality and Process Improvement Methodologies
12-15 years of professional experience with 5+ years of experience working with senior management teams
Strong understanding of the relationship between process, organization, and business objectives
Ability to innovate and enhance procedures and methods
Excellent communication and customer management skills
Proficiency with MS Office and Minitab
Knowledge of Power BI and Power Automate will be an added advantage
Benefits:
Competitive Rewards and Benefits package
Flexibility to manage wellbeing and balance priorities
Opportunity to work with a diverse team and contribute to the company's success
We are obsessed with building brands that will stand the test of time. Creativity with precision describes how we effectively combine data, insights and innovation, across the supply chain, with the creative flair our consumers expect from the custodian of some of the most iconic brands in the world. Our culture is rooted in a deep sense of our purpose, the personal connections we have to our brands, our relationships with each other and our passion to win in the marketplace. Our ambition is to be one of the best performing, most trusted and respected consumer products companies in the world. This means we must do business the right way, from grain to glass, and ensure our people are highly engaged and continuously learning.
