Senior Principal, Cyber Security Service Assurance

Location: Bengaluru
Department: Security

The Senior Principal, Cyber Security Service Assurance will lead the financial, commercial, reporting and process-assurance capability that supports Cyber Security Office delivery.

As a principal of the service assurance for the CSO PMO, this position is accountable for the quality, governance and strategic use of contract, cost and performance information; provides leadership to analysts and partners; and converts insight into decisions, interventions and sustainable improvements across the CSO portfolio.

Key responsibilities:

• Lead the Cyber Security Service Assurance team and set clear priorities, standards and outcomes for financial, commercial, reporting and process-assurance activities across the Cyber Security Office.
• Provide direction, coaching and quality oversight to analysts, building capability, resilience and succession within the team.
• Own the governance and integrity of budget plans, forecasts, financial tracking, operational budgets and management reporting, ensuring leaders receive timely and decision-ready insight.
• Translate spend, contract, service and performance data into strategic recommendations, challenge and interventions for CSO leadership.
• Oversee commercial execution, including payments, purchase orders, cross-charging and associated controls, resolving systemic issues and escalating material risks.
• Lead structured performance reviews with key suppliers and internal service owners, hold parties accountable to contractual and service commitments, and sponsor corrective action where performance falls short.
• Own service-level definition, performance measurement and reporting across the assigned CSO scope, ensuring services meet agreed commitments and control requirements.
• Direct the development of dashboards, business information systems and data repositories, establishing consistent definitions, controls and reporting standards.
• Sponsor business analysis and benefit cases for change, prioritising improvements that increase efficiency, transparency, control effectiveness and management confidence.
• Drive automation and continuous improvement across recurring reporting and operational processes, tracking realised benefits and adoption.
• Represent Service Assurance in CSO governance and cross-functional forums, influencing senior stakeholders and aligning Finance, PMO, business and supplier priorities.
• Manage service, financial, commercial and delivery risks within the function, maintaining effective escalation, decision and action tracking.

Basic Qualifications:

• Degree in Finance, Computer Science, Business, Technology or a related discipline, or equivalent relevant experience.
• Overall 18+ years of Substantial experience in portfolio management, service assurance, financial management, commercial management or a comparable business leadership role.
• Proven experience leading analysts or multidisciplinary teams and developing capability through coaching, performance management and structured feedback.
• Demonstrated ownership of complex budgets, forecasts, management reporting and financial controls, with the judgement to challenge assumptions and advise senior leaders.
• Strong commercial acumen and experience managing supplier performance, contracts, purchase-to-pay processes, cross-charging and issue escalation.
• Experience defining service measures, assuring performance and leading continuous improvement in a complex technology environment.
• Advanced analytical capability, including the ability to integrate data from multiple systems and turn it into clear executive insight and recommendations.
• Excellent leadership, influencing and communication skills, with a record of building trusted relationships across senior business, finance, technology and supplier stakeholders.
• Strong knowledge of cyber security or significant experience operating within a Cyber Security Office or similarly controlled technology function.
• Fluent English and the ability to produce concise, accurate and decision-focused communications for senior management.

Preferred Qualifications:

• Master’s degree in Finance, Business, Computer Science or a related discipline.
• Professional certification in service management, finance, project or portfolio management, or cyber security.
• Advanced proficiency in Microsoft Excel and Power BI, including executive dashboards, data modelling and visualisation.
• Experience leading automation, reporting transformation or enterprise process-improvement initiatives.
• Experience in pharmaceutical, life sciences or another highly regulated industry.