Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.
As a Senior Product Associate in Deposits 2.0 AI Enablement, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
The AI Specialist (Associate) is a core execution role on the Deposits 2.0 AI Enablement team, a lean, hands-on function charged with accelerating product delivery with AI, making Deposits 2.0 agentic ready, and establishing the new operating model for AI ways of working. Specialists work fluidly across all of these priorities, owning workstreams and helping solve real problems that matter to Deposits 2.0. We are looking for team members with financial services domain knowledge and hands-on AI experience. Team members must be naturally curious, wildly collaborative, serious problem solvers, and beyond hard working.
Job responsibilities
- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
- Writes the requirements, epics, and user stories to support product development
- Applies AI to help solve Deposits 2.0's hardest problems, working alongside the AI Enablement team and partners across the bank to deliver practical outputs such as current and target state assessments, discovery enablement, working solutions, or knowledge base updates
- Designs and builds AI agents and skills that embed AI across the product delivery lifecycle, partnering with the Technical Lead and borrowed engineering resources, and shares what is learned so the teams' way of working improves
- Contributes to making Deposits 2.0 agentic ready by gathering input from bank experts, documenting gaps and design principles, and drafting the standards that product and engineering teams will use
- Improves the Deposits 2.0 knowledge base by raising the quality of the inputs that feed the AI framework, following the firm's data and controls processes without exception
- Tests new ways of working with AI embedded in team workflows, including more efficient alternatives to the traditional workshop, while supporting training, adoption, and change and guiding teammates and peers where appropriate
- Plans, tracks, and communicates progress by maintaining delivery plans, tracking value derived versus expected, prioritizing across multiple tasks and stakeholders, and raising it early when timelines or quality are at risk
Required qualifications, capabilities, and skills- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Proficient knowledge of the product development life cycle
- Experience in product life cycle activities including discovery and requirements definition
- Developing knowledge of data analytics and data literacy
- Bachelor's degree in a related area of study, with financial services experience (ideally in consumer banking) and hands-on AI experience, including agentic AI frameworks and large language models
- Naturally curious, with the drive to learn everything and the discipline to do it intentionally: starts learning without being asked, chooses what to learn next based on what the work needs, and actively seeks specific feedback and applies it visibly
- Highly collaborative: listens to understand, tests assumptions with questions, makes space for quieter voices, builds on the work of others, and delivers through teams you do not manage
- Customer focused: keeps the Chase customer and the bank at the center of the work and anticipates the needs of the teams who will use what is built
- Understanding of related domains, including data, architecture, product, design, risk, and operations, well enough to partner credibly and respect their constraints
- Sound judgment built on first principles: reasons from underlying principles and recognizes recurring patterns to make the right call, including knowing when AI is the right tool, and has the vulnerability to say "I don't know" and ask for help
- Clear communication and ownership: confirms shared understanding early, speaks up with facts and options, keeps commitments, and owns mistakes promptly
Preferred qualifications, capabilities, and skills- JPMorgan Chase experience, with familiarity with how the firm operates, how product delivery is governed, and how decisions are made at scale
ABOUT USJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.
