Senior Team Member

Location: Gandhinagar, India

**Job Description:**

**About Us**

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

**Global Business Services**

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

**Process Overview\***

Payables: Fee&Billing Teams processes invoices received from Brokers/Vendors for trading on behalf of Merrill Lynch/Bank of America. The process involves reconciliation of trades in Merrill Lynch/BOA trade records and investigating the discrepancies. Verify commission rates against rates schedules and liaise with the sales/trade desks and Brokers if there are any discrepancies. The process covers brokerage payable for products like Foreign Exchange, Credit Derivatives, Rates Derivatives, Fixed Income, Commodities and Futures.

Receivables: Consists of receivables in which we charge a commission and generate invoices to institutional clients. Other key activities include forecasting, tracking, follow-ups and reporting.

**Job Description\***

End-to-end knowledge of Fees & Billing processes, including invoicing, receivables, payables and settlements.
Understanding of financial markets and products, including Equities, Fixed Income, Derivatives and Securities Financing.
Knowledge of accounting principles, journal entries, accruals, debits/credits and month-end activities.
Understanding of operational risk, controls, audit and regulatory requirements.
Strong analytical, reconciliation and exception management skills.
Knowledge of payment processing, cash management and settlement workflows.
Stakeholder management and ability to drive process improvement and operational efficiency.

**Responsibilities:**

• Serve as the **Subject Matter Expert (SME)** for assigned products and processes.

• Lead and manage **product-specific migrations**, including trade feed testing, broker code setup, calculation configuration, and payment system implementation.

• Monitor and manage communication with **brokers, trade desks, and Application Support teams**, ensuring timely resolution of issues and escalations.

• Act as the primary **Training SPOC (Single Point of Contact)** for onboarding and developing new hires.

• Collaborate closely with **Application Development and Technology teams** to identify and resolve system glitches, trade feed issues, and source system defects.

• Generate and analyse business and financial reports to support decision-making and operational performance.

• Conduct regular review meetings with key brokers and stakeholders to track, resolve, and close outstanding issues.

• Drive the processing of high-volume requests while consistently meeting daily operational deadlines and service level expectations.

• Demonstrate strong teamwork, stakeholder management, and communication skills across multiple business functions.

• Maintain expertise across multiple products, applications, and end-to-end operational workflows.

• Possess strong knowledge of industry-standard applications, platforms, and systems used within financial services and operations.

• Support process improvement initiatives by identifying opportunities to enhance efficiency, controls, and service delivery.

**Requirements\*** Education\* **Graduate in Commerce**

Certifications If Any

Experience Range\* 8-10 years

**Foundational skills\*** - Excellent Communication skills written and verbal and understanding of Investment Banking, Trade Life Cycle, Payments cycle

**Desired skills\*** Decent Knowledge of excel/Basic Knowledge of AI

**Work Timings\* - 12:30 PM to 21:30 PM IST**

**Job Location: GIFT/GGN**

At [Bank of America](http://about.bankofamerica.com/en-us/index.html?bcen=8a6b#fbid=fzqgXJmV1Bw), we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

[**Partnering Locally**](http://about.bankofamerica.com/en-us/partnering-locally.html?bcen=8a6b#fbid=fzqgXJmV1Bw)

Learn about some of the ways Bank of America is making a difference in the communities we serve.

[**Global Impact**](http://about.bankofamerica.com/en-us/global-impact.html?bcen=8a6b#fbid=fzqgXJmV1Bw)

Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates.

[**Opportunity and Inclusion**](https://about.bankofamerica.com/en/working-here/opportunity-inclusion?bcen=8a6b#fbid=fzqgXJmV1Bw)

Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success.

[**Our Values**](http://about.bankofamerica.com/en-us/our-story/our-values.html?bcen=8a6b#fbid=fzqgXJmV1Bw)

Learn about our four values that represent what we believe.