Senior Technical Specialist

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Your role
A technical Network Subject Matter expert role which requires strong hands-on experience on Network technologies. We are seeking a highly skilled Network Subject Matter Expert with strong hands-on experience across network technologies. This role requires the ability to work effectively in a collaborative team environment while providing both technical expertise and thought leadership in managing complex customer issues and transitioning new business operations and services from customers to Kyndryl.

What you will do
• Diagnose complex issues across servers, networks, cloud environments and systems to identify root causes
• Recommend solutions that balance technical feasibility, timelines and customer priorities
• Test, refine and automate processes to improve reliability, efficiency and repeatability
• Assess risks proactively and implement strategies to prevent disruptions
• Plan end-to-end infrastructure solutions across platforms and technologies
• Integrate systems in hybrid cloud and on-prem environments to ensure seamless operation
• Automate workflows and processes to streamline delivery and reduce errors
• Document architectures and procedures for hand-offs, knowledge sharing and operational continuity
• Coordinate cross-functional teams including Architects, Project Managers and Technicians
• Drive project delivery from initiation to completion with attention to quality and timelines

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others. Bachelor's degree in information technology, Computer Science, or a related field, or equivalent industry experience.

Required skills and experience

• Technical networking and analytical skills in the supported network technologies, experience on small- to medium-size network infrastructures
• 5-8 years in Network Routing and Switching IT support
• 2-5 Firewall, Load Balancing and Wireless Technologies
• Sound judgment and tact
• Excellent communication (oral, listening and writing), interpersonal, organizational, and project management skills
• Very good teaming, organization and time management skills
• The ability to work effectively in task oriented challenging environment
• The ability to work effectively with peers and all levels of clients
• Provide expert-level support for enterprise networking technologies, including routing and switching.
• Research, evaluate, design, implement, troubleshoot, and optimize network infrastructure solutions across platforms including: Cisco, Arista ,Wireless technologies ,Load balancers, Firewall appliances
• Administer and support Dynamic Host Configuration Protocol
• Manage IP address allocation, utilization, and lifecycle processes.

• Preferred: Progressive record of growth, project, technical and project skills in maintaining and implementing complex network infrastructures
• Familiar with a variety of IT concepts, practices, and procedures
• Knowledge of design techniques, tools, and principals involved in production of precision technical plans, blueprints, drawings, and models
• Maintain accurate and up-to-date technical hands on and documentation, operating procedures, and supporting spreadsheets to meet operational, compliance
• Perform advanced troubleshooting and conduct Root Cause Analysis to identify, document, and resolve recurring issues.
• Participate in continuous improvement initiatives to enhance service quality, operational efficiency, and network reliability.
• Strong hands-on expertise in enterprise networking technologies.

Kyndryl is the world's largest provider of IT infrastructure services serving thousands of enterprise customers in more than 60 countries.

We design, build, manage and modernize the mission-critical information technology the world depends on every day. Our business quite literally powers the vital systems that run banks, stock markets, airlines, automotive and healthcare companies, governments and more.

Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Our people are actively discovering, co-creating, and strengthening.