Senior Trust & Safety Analyst

Location: Chennai, India
Department: Customer Support

Who We Are

Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 33 global cloud data center locations, Vultr is trusted by hundreds of thousands of active customers across 185 countries for its flexible, scalable, global Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions. In December 2024 Vultr announced an equity financing at a $3.5 billion valuation. Founded by David Aninowsky and self-funded for over a decade, Vultr has grown to become the world’s largest privately-held cloud infrastructure company.

Vultr Cares

• Medical Insurance stipend paid annually

• 9 Company-Paid Holidays

• Generous Leave Policy + 1 month paid sabbatical every 5 years + Anniversary Bonus each year

• Professional Development Reimbursement

• Internet reimbursement

• Fitness membership reimbursement

• Company paid Wellable subscription

Join Vultr

Vultr is seeking a highly skilled and experienced Senior Trust & Safety Analyst to process abuse reports, enforce our TOS/AUP, assist in maintaining IP reputation, and pursue brand and intellectual property protection escalations. The ideal candidate is a critical thinker with a strong technical grasp of internet infrastructure (DNS, IPs, networking), an investigative mindset for uncovering abuse patterns, and impeccable judgment to enforce policies fairly and consistently. This is a highly visible role in a high-growth technology company, which will require the ability to operate independently within a framework, manage high-volume escalations under pressure, and collaborate effectively with Customer Support, Network Engineering, Security Operations, and other cross-functional teams to mitigate complex threats. This is your opportunity to join our fast growing team and leave your mark on Constant and the future of Cloud Infrastructure.

Key Responsibilities

• Investigate and resolve complex abuse reports and TOS/AUP violations.

• Manage a high volume of tickets and serve as the primary point of contact for customers concerning abuse reports.

• Enforce platform policies consistently and document all actions.

• Monitor and defend IP and network reputation against malicious activity.

• Process intellectual property (DMCA) and brand protection claims.

• Analyze threat patterns to identify emerging risks and trends.

• Collaborate with Network, Security Operations, and Support teams on escalated cases.

• Develop and refine internal policies and playbooks.

Qualifications

• Minimum 3+ years of experience in trust & safety, abuse management, or a related customer support role.

• Shift Timings : 04:30 PM - 12:30 AM IST.

• Proven experience in cloud computing, hosting, or ISP infrastructure environments.

• Practical knowledge of internet protocols (IP, DNS, HTTP/S) and common attack vectors.

• Strong analytical ability to evaluate data, identify patterns, and make evidence-based decisions.

• Excellent written English skills for clear, professional communication and documentation.

Inclusion & Privacy

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences, and we prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Vultr will consider qualified applicants with arrest or conviction records in accordance with applicable laws and will not conduct a background check until after an offer of employment has been extended and accepted.

We also take your privacy seriously. We handle personal information responsibly and follow applicable laws, including U.S. privacy rules and India’s Digital Personal Data Protection Act, 2023. Your data is used only for legitimate business purposes and is protected with proper security measures.

Where allowed by law, applicants may request details about the data we collect, access or delete their information, withdraw consent for its use, and opt out of nonessential communications. For more details, please see our Privacy Policy.