SME-Quality Mgmt HC Ops

Location: Hyderabad, India

Job Summary
This role focuses on applying specialized quality management expertise within healthcare operations for products review and process enhancement ensuring compliance with company standards and healthcare regulations. The candidate will drive continuous improvement in service quality collaborate with operations teams to resolve product related quality issues and support accurate documentation for audits and reporting within a day shift office based environment.
Responsibilities
+ Review healthcare product related operational workflows to verify adherence to defined quality standards and regulatory expectations ensuring consistent outcomes for patients and clients.
+ Analyze defect trends and recurring quality issues in healthcare product operations proposing targeted corrective actions that strengthen process reliability and reduce rework.
+ Coordinate with healthcare operations teams to clarify product handling procedures resolving quality deviations promptly and protecting overall service effectiveness.
+ Monitor key quality metrics across healthcare product processes preparing structured reports that highlight risks improvement opportunities and measurable benefits to business performance.
+ Conduct internal quality checks on healthcare product documentation and transaction records confirming accuracy completeness and readiness for audits.
+ Collaborate with cross functional stakeholders in healthcare operations to streamline quality checkpoints reducing cycle times while preserving high compliance standards.
+ Support incident investigation activities related to healthcare product quality failures documenting root causes and recommending sustainable preventive controls.
+ Develop practical guidelines and reference materials for operations staff on healthcare product quality practices promoting consistent understanding and application of procedures.
+ Assist in aligning healthcare product workflows with organizational quality management frameworks ensuring that local practices reflect enterprise policies and industry expectations.
+ Evaluate impact of quality improvement initiatives on healthcare operations outcomes capturing quantitative and qualitative benefits that demonstrate value to the organization and society.
+ Provide timely feedback to supervisors on emerging healthcare product quality risks enabling proactive adjustments to processes before issues escalate.
+ Coordinate with finance and operations teams where accounts receivables activities intersect with healthcare product quality supporting accurate billing and minimizing disputes.
+ Support training and refresher sessions for operations team members on updated healthcare product quality requirements reinforcing accountability and consistent execution.
Qualifications
+ Possess hands on experience of three to five years in healthcare products operations with direct involvement in process review quality checks and issue resolution.
+ Demonstrate strong understanding of healthcare product life cycle and operational touchpoints enabling effective identification of quality risks and improvement opportunities.
+ Exhibit familiarity with accounts receivables workflows in a healthcare environment allowing constructive collaboration with finance teams when needed.
+ Apply working knowledge of quality management concepts such as defect analysis preventive controls and continuous improvement within healthcare operations.
+ Utilize clear communication skills to document quality findings present insights to stakeholders and support adoption of revised procedures.
+ Maintain high attention to detail when reviewing healthcare product records and transaction data ensuring accuracy and mitigating compliance exposure.
+ Show capability to work full time from office during day shift in a structured environment coordinating smoothly with team members and related functions.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.