Software Product Management I - Support Services

Job Description: Software Product Management (SPM)

Job Description:

We are seeking a Software Product Manager - SME App with extensive background in designing and delivering enterprise and/or internet-scale tools within the financial services space. This candidate must possess a blend of technical proficiency and market insight, with at least 5-9 years of professional experience in software product management. Experience can be in either customer-facing or employee-facing domains (or both).

Domain expertise: on top of foundational software product management experience, the ideal candidate will have extensive domain expertise in building digital app/solutions for SMEs and business customers. Prior experience in products such as Working Capital, Overdraft Accounts and Merchant solutions, etc. will be preferred.

Your role will be crucial in devising innovative solutions that address the intricate demands of the dynamic financial services landscape while significantly improving the day-to-day operations for employees.

Key Responsibilities:

• Strategic Planning: Develop a comprehensive product strategy that encompasses market needs, regulatory requirements, and technological advancements. Define the vision and roadmap for enterprise and employee-facing tools.
• Market Analysis: Perform in-depth market research and analysis to understand the competitive landscape, banking & fintech industry trends, and customer needs. Identify gaps and opportunities for innovation.
• Product Lifecycle Management: Manage the entire product lifecycle, from ideation and development to launch, evaluation, and iteration. Ensure the product aligns with the business goals and delivers value to end-users.
• Feature Development: Work closely with stakeholders to define and prioritize features. Create detailed requirements and user stories that align with the overall product strategy.
• Cross-functional Leadership: Lead cross-functional teams, including engineering, design, QA, and business units, to deliver high-quality products on time and within budget. Facilitate communication and collaboration among teams.
• Performance Metrics: Define and monitor key performance indicators (KPIs) to measure product success and inform future development decisions. Regularly report on product performance and strategic adjustments.
• User Experience: Champion a superior user experience, ensuring the tools are intuitive, efficient, and tailored to the unique needs of banking & fintech employees.
• Compliance & Security: Ensure all products meet the stringent regulatory, compliance, and security requirements specific to the banking industry.
• Stakeholder Engagement: Maintain regular communication with all stakeholders, including senior management, end-users, and IT teams. Gather and incorporate feedback to continuously improve the product.

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Business Administration, Finance, or a related field.
• At least 5-9 years of professional experience in software product management, with a focus on enterprise and/or internet-scale tools.
• Demonstrated success in developing and launching impactful software products.
• Proficient in Agile methodologies and tools.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong leadership capabilities and experience managing cross-functional teams.
• Exceptional communication and interpersonal skills.

Preferred Skills:

• Technical background with an understanding of software development practices and web technologies.
• Prior experience with digital transformation initiatives in broking or financial services.
• Have worked on building digital products & app experiences for SME/business customers.
• Prior experience in products such as Working Capital, Overdraft Accounts and Merchant solutions, etc.
• Ensure adherence to regulatory requirements (e.g., RBI).