Strategic Partner Support Specialist

As a member of Oracle's Strategic Partner Assistance Team, you will provide specialized operational support to global strategic partners, ensuring smooth onboarding, agreement execution, and ongoing business readiness. You will act as a trusted point of contact, proactively managing operational challenges, coordinating with cross-functional Oracle teams, and resolving complex issues that could impact partner operations or business opportunities. You will also contribute to improving the partner experience through process optimization, knowledge sharing, and the adoption of AI and automation tools.

• Strategic Partner Support: Serve as a key operational point of contact for assigned strategic partners, providing timely, accurate guidance and coordinating resolution of complex operational inquiries.
• Partner Onboarding & Membership Management: Support new and renewing Oracle PartnerNetwork (OPN) enrollments, including Associate entities, agreement cascading, membership renewals, and related approval processes.
• Agreement & Contract Coordination: Facilitate the execution, maintenance, and renewal of OPN and go-to-market agreements, coordinating with partners and internal Oracle teams to ensure timely completion and operational readiness.
• Partner Enablement: Help partners access OPN benefits, training, certifications, Expertise qualifications, and other enablement resources required to support their business activities.
• Development & Test Environments: Provide operational guidance and support for OPN Dev/Test environment requests, orders, and renewals, proactively addressing roadblocks and helping prevent service interruptions.
• Operational Issue Resolution & Escalation Management: Investigate and resolve complex operational issues, proactively identifying risks and coordinating with relevant stakeholders to prevent business disruptions and high-cost escalations.
• Cross-Functional Collaboration: Work closely with Global Account Managers, Partner Programs, Partner Operations, Sales, Risk, Oracle University, and other internal organizations to drive timely resolution of partner needs and support strategic business priorities.
• Operational Tracking & Reporting: Maintain accurate records, agreement trackers, and operational reports, ensuring visibility into outstanding actions, deadlines, and partner readiness.
• Partner Relationship Management: Participate in regular partner meetings and operational reviews, communicate progress, and proactively follow up on open actions and business-critical priorities.
• Process Improvement & Innovation: Identify opportunities to simplify processes, improve partner self-service, and leverage AI and automation to increase operational efficiency and enhance the partner experience.
• Knowledge Management: Contribute to the creation and maintenance of operational procedures, user guides, and knowledge resources, sharing best practices to promote consistent service delivery across the team.