Strategic Risk Services Team Leader

Accertify enables commerce by doing one thing extraordinarily well: pinpointing fraud. The company's Predictive Yes Platform helps businesses say yes to more - more good clients, more revenue, and more growth - without getting burned. It's a precise, confident, data-backed yes, made possible by joining signals across the entire client lifecycle through unmatched data volume, layered AI-powered models, and a consortium approach that protects clients from bad actors spotted anywhere in the network while unlocking business with good actors verified anywhere in the network. With more than 10 billion transactions and over $1 trillion in commerce processed in 2025 alone, Accertify delivers the intelligence and precision that fraud and payments teams need to say yes confidently and enable growth. That's the More Yes difference.

The Strategic Risk Services Team Leader will oversee the operations of our Strategic Risk Services teams that assist Accertify's clients. They will lead and motivate the Fraud Analyst team to work efficiently and comply with all applicable regulations.

Essential Duties & Responsibilities:

• Responsible for reviewing client accounts and transactions to detect fraud trends and manage queues effectively per client’s expectations.
• Communicate fraud trends and share ideas and information to recommend anti-fraud processes and system enhancements while working with peers and leadership.
• Assist in data analysis to support ongoing adjustments to the client’s risk models.
• Provide ongoing QA for our clients and internal analysts, running reports as needed.
• Work on special projects for our clients as they arise while assisting the Manager with other daily activities.
• Research and document the department's current procedures and processes.
• Responsible for the Performance Management of direct reports.
• Ensure monthly Service Level Agreements (SLAs) and daily service levels are met.
• Responsible for coordinating employee schedules to provide appropriate support for all our clients.
• Conduct monthly training sessions to ensure the team receives ongoing training.
• Will have approximately 10-15 direct reports, which they will lead and mentor.
• Regular performance monitoring of targeted metrics and implementation of necessary actions to achieve set objectives.
• Work with peers and Strategic Risk Services leadership to communicate fraud trends and share best practices, ideas, and information.
• Communicate effectively with the team.
• Focuses on client needs and call patterns. May assist in the planning of shifts, rotations, and staff leaves.

Skills & Qualifications:

• Bachelor’s Degree
• Strong desire to build a career in the credit card fraud domain with 4+ years’ experience preferred.
• Strong communication skills (Written and spoken)
• Excellent organizational, analytical, and critical thinking skills
• Strong people leader and interpersonal skills
• Mentoring, coaching, and communication skills
• Results-oriented approach with the ability to demonstrate excellent client service.
• Confidence in making instinctual decisions with little or no direction.
• Enjoys working in a fast-paced and rapidly changing environment.
• Flexibility to adapt and able to manage multiple assignments while working independently.
• Abide strictly by the company data protection policies regarding confidential and personal information.
• Always maintain professionalism on company premises and when representing the company or our clients.
• Exceptional problem-solving skills
• Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook
• Experience in a supervisory role within a fraud prevention function will be preferred
• Must be flexible, working 24/7 shifts, including weekends and holidays.

Additional Details:

• This role's requirements include a PTO blackout period from October to January, during which no time off requests will be honored.
• Accertify reserves the right to transition the role to a fully in-office position at any time in the future. Additional onsite days may be required periodically throughout the year to meet client or departmental requirements.
• This role follows a hybrid work model, with three days in the office and two days work from home.
• Training schedules and work assignments will be based on specific client needs and operational requirements.

Why Join Accertify?
At Accertify, we offer more than just a paycheck—we invest in our people through competitive rewards, meaningful benefits, professional development opportunities, flexible ways of working, and programs that support your overall well-being. Join a team that values growth, collaboration, and innovation, and empowers you to make an impact and build a rewarding career.