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Job description
Location: Mumbai, MH, India Department: Customer Service
Job Description
Administration
Ensure updating of all departmental records pertaining to attendance, duty allocation, extra cleaning, store requisitions, lost & found, mini bar operations, inventories, guest comments and incident records
Customer Service
Meet with guests on a regular basis to ascertain their views on services of the department.
Financial
Assist the Assistant Housekeeper in ordering of supplies
Carry out periodic inventories of all operating supplies in coordination with the Assistant Housekeeper and Laundry Manager
Ensure zero wastage of supplies, manpower and energ
Operational
To maximize performance and efficiency of the department by the correct allocation of areas to associates
Carry out stipulated trainings as per the departmental manual
Ensure correct use of all supplies provided to associates. Periodically check all equipment to ensure correct usage.
Ensure correct maintenance of log book and all departmental records
Personnel
Carry out daily briefings, training, grooming checks and marking of attendance
Carry out departmental induction programs
Convey to Assistant Housekeeper any concerns raised by associates
Ensuring redressal of any associate complaints / issues
Company Description
Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines.
Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property.
